Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Sales Engineering Customer Relationship Management Cross-Functional Collaboration Computer Networks Proxy Servers Engineering Documentation Escalation Management System Level Troubleshooting Cisco Hardwares Virtual Private Networks (VPN) Technical Training Network Topology Customer Success Management Industry Trend Analysis Design Documentation Firewall Marketing Collateral Online Communication Project Management

Other Skills

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Non-Verbal Communication
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Time Management
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Teamwork
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Proactivity
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Strategic Thinking
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Business Acumen
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Social Skills
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Problem Solving

Roles & Responsibilities

5+ years of experience managing customer technical relationships at Enterprise level
5+ years of experience with technical pre-post sales
Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
Knowledge of cellular networks: Signalling (MAP, DIAMETER, GTP etc), core infrastructure (PGW, STP’s, DEA’s and HLR-/HSS’s), roaming (SS7, GRX, IPX), Remote SIM Provisioning (RSP), SGP02 and SGP22

Requirements:

Ongoing client engagement to ensure technical alignment, addressing pre/post-sales technical issues, documenting requirements, and assessing product feasibility within opportunity/customer environments
Develop/provide technical collateral and training for product awareness pre/post sales
Collaborate with Pre-Post Sales teams to translate customer requirements into technical specifications; document opportunity/customer network design and coordinate with network/engineering to implement VPN, Static IP and other technical elements
Manage customers' technical queries and monitor support requests, working with Customer Success for internal alignment; prepare and communicate weekly and quarterly reports including weekly technical issues/escalations

Webbing

Telecommunication Services

About Webbing

Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located. Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs. Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance. Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.

Company type: SME

Industry: Telecommunication Services

Founded: 2018

Company size: 51 - 200

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Job description

Description

Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements and understanding the product technical feasibility within opportunity/customer environment.
Self-starter, proactive and ability to work independently when applicable a must.
Develop/provide technical collateral, and training for product awareness pre/post sales.
Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
Mange the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.

Requirements

5+ years of experience managing customer technical relationships at Enterprise level.
5+ years of experience with technical pre-post sales.
Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
Knowledge of cellular networks: Signalling (MAP, DIAMETER, GTP etc), core infrastructure (PGW’, STP’s, DEA’s and HLR-/HSS’s), roaming (SS7, GRX, IPX) , Remote Sim Provisioning (RSP), SGP02 and SGP22.
Strong project and time management skills.
Exceptional business acumen and interpersonal skills that demonstrates the ability to build technical business relationships that drive alignment internally and externally.
Proven track record working independently as well within team environment.
Demonstrate strategic, tactical, and problem-solving skills.
Strong written and verbal communication skills.
Exceptional interpersonal skills.
Ability to take on and manage projects with a can-do attitude.
Ability to analyze data and technical trends articulating findings.