Training/Service Program Manager UAS/CUAS

Training/Service Program Manager  

Unmanned Ariel Systems (UAS) and Counter Unmanned Ariel Systems (CUAS) 

About Safeware Training  

Safeware, Inc. is a safety products distributor, training, and service provider. Founded in 1979, Safeware has been providing public safety products to our nation’s heroes for over 40 years. Our company is built upon a foundation of dedicated professionals whose expertise and passion focuses on protecting our nation and serving those who serve others. Safeware is headquartered in Lanham, MD, just outside of Washington, DC, with branches in Philadelphia, PA, Richmond, VA, Denver, CO, Gainesville, GA, Columbia, MD, Phoenix, AZ, and Miami, FL.  

Safeware’s Training and Service Division is seeking an experienced Trainer/Technician to manage and deliver training and technical service programs supporting private, local, state, and federal agencies. 

Job Description  

This management position is responsible for leading operations and providing sales support for training and technical services for assigned programs. Training includes teaching, curriculum development, and managing instructors delivering on-site, online, virtual instructor led training (VILT). Technical services include site assessments, installation, maintenance, troubleshooting, and repair of equipment and technology.  

Work Location(s) 

• Remote work from anywhere with connectivity (50%)  

• Travel to support training programs and/or events (50%) 

Job Duties  

The duties and responsibilities listed above are not all-inclusive and may be modified as business needs require. 
 

Manage Training Operations  

• Develop and maintain training curriculum 

• Assist marketing by creating content to market Safeware services and expertise including online posts and podcasts   

• Attend and present at professional conferences/tradeshows  

• Manage inbound requests for training information and availability 

• Obtain and maintain certifications/credentials from original equipment manufacturers (OEM) for performing OEM certified training  

• Coordinate training scheduling including instructor and training resource availability  

• Coordinate with Safeware customers to determine training needs and arranging needed logistics.  

• Coordinate required logistics to deliver training courses  

• Manage training course budgets including expenses and payroll  

• Teach approximately five days per month including weekends or evenings as needed to match customer shift schedules.  

Technical Services  

• Obtain and certifications/credentials from original equipment manufacturers (OEM) for performing OEM certified service and repairs.  

• Assess locations for installation of equipment and technology  

• Manage or perform equipment installations at facilities or in vehicles 

• Manage or perform maintenance and calibrations on equipment   

• Conduct assessment and repairs on damaged equipment  

• Provide training for service technicians  

• Oversee technical services quality assurance  

 Preferred Knowledge, Skills, and Abilities   

• Strong organization skills  

• Strong written and verbal communication skills 

• Strong training and presentation skills  

• Ability to set priorities and meet deadlines while working independently 

• Ability to use and learn technology tools including use of Microsoft Office Suite  

• Flexible schedule including availability for some nights and weekends  

• Experience in the military, responder, or law enforcement preferred but not required   

• Experience conducting equipment calibration, maintenance, and repairs.  

• Experience leading small teams 

• Experience developing training curriculum