S4 HANA Basis Support Lead

Job Location: Mexico

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. 

We are looking for an experienced SAP Basis Administrator to join our team. The ideal candidate will be responsible for the installation, configuration, maintenance, and support of SAP S/4, ECC, SRM, PI/PO and HANA systems. The candidate should have a deep understanding of SAP HANA architecture and experience in managing large-scale deployments.

About the Job 

• Provide in-depth experience in technical and operational support for multiple components of SAP systems, application servers, network layers and interface with SAP and non-SAP 3rd party products.
• Specialist or subject matter expert with hands on experience, who primarily apply their technical skills on multiple mission critical SAP systems.
• Monitor, analyze, identify and respond to trends in system performance and resource utilization with SAP technology stack, work with the required teams to identify database, hardware and network failure scenarios, determine in root cause and assist in resolution of issues discovered.
• Support the following with installation, configuration, implementation, technical issue resolution & root cause analysis: SAP installations& upgrades including S4, CAR, Fiori, SLT & Solution Manager. Transport Management System for both ABAP & Java stack (CTS/TMS) Configure and maintain Solution Manager SLD, Charm, EWA, Satellite systems, SMD agents System refresh and client copies High Availability of SAP servers Performance tuning OSS Notes UNIX scripting & experience with OS and disk related technical tasks Virtual systems using VMWare
• Security hardening at application, like gateway and message server security, ports, identifying and implementing OSS notes related to SAP security from the marketplace. Experience with SAP GRC, designing new roles, and analyzing existing SAP roles and recommend redesign based on best security standards and make sure system, data and application security is not compromised. Implementing SOX compliance policies and procedures.
• Manage the Disaster Recovery (DR) Process for the SAP systems including updating of the DR plan, periodic testing and activation in the event of an emergency.
• Monitoring and troubleshooting technical issues related to internet user access (SAP), using Single sign on products, web servers, reverse proxy servers, internet browser security, SAP Web GUI, web dispatcher, services related to Web GUI access for internet SAP users.
• Ensure all service level obligations are fulfilled. Create and maintain system documentation and problem logs. Adhere to turnover procedures.
• Define and drive best practices in Basis Processes. Define, measure and report performance KPIs. Plan and execute initiatives, Prepare and publish status.

About You 

• Bachelor's degree in computer science, information systems or a related field.

• Minimum of 7 years of experience in SAP Basis Administration, with at least 5 years of experience in SAP S/4 HANA, Fiori, SLT, CPI, SolMan and GRC.

• Deep understanding of SAP HANA architecture, deployment models, and best practices.

• Hands-on experience with SAP HANA administration, including system installation, configuration, maintenance, and support.

• Strong analytical and problem-solving skills to troubleshoot issues and optimize system performance.

• Strong communication skills to work with other teams and stakeholders in the organization.

• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

• Experience with Cloud deployment is a plus.

• Certification in SAP HANA administration is preferred.