Key Facts

Remote From:

Full time

English

Hard Skills

Process Management Root Cause Analysis Performance Metric Escalation Management Performance Management Performance Management Employee Coaching Corrective And Preventive Action (CAPA) Customer Success Management Resource Management Continuous Improvement Process Organizational Structure

Other Skills

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Team Leadership
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Accountability
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Goal Setting
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Multitasking
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Detail Oriented
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Proven leadership experience managing teams, workflows, or department operations.
Experience evaluating performance metrics and making data-based decisions.
Ability to communicate expectations clearly and hold others accountable.
Strong attention to detail and commitment to error reduction.

Requirements:

Maintain a high-level operational overview of the department’s work, output, and performance.
Monitor workflow efficiency and address processes or behaviors that create delay, error, or rework.
Ensure the department’s work product consistently meets quality and customer satisfaction expectations.
Review errors and corrective feedback and follow up to resolve root causes.

Array

About Array

Array is a leading global end-to-end eDiscovery and litigation technology provider, supporting legal teams across the US and Canada with 30+ years of proven expertise. Formed in 2020 through the merger of Innovative Litigation and iNSERViO3, we deliver expert-driven, tech-enabled solutions that streamline discovery workflows and drive client success. Our services include eDiscovery, managed review, traditional discovery, and court reporting support for depositions, arbitrations, hearings or trials throughout the US and Canada. We also provide alternative dispute resolution and subpoena services in California. Relativity Gold Partner. As a Relativity Gold Partner and one of the first service providers to adopt RelativityOne, Array offers unmatched depth and breadth of experience. Our team holds 118 certifications and has 3 Relativity Masters on staff. Our Mission. At Array, we envision a future where legal teams operate with unparalleled efficiency, free from the complexities that typically hold them back. Our mission is to make this vision a reality. With expert-driven solutions, cutting-edge technology, and unparalleled support, we clear the way – so clients can focus on what matters most: driving successful outcomes. Committed to Client Service. Commitment to client service is at the core of everything we do. We believe in building lasting relationships with our clients by offering personalized, responsive support every step of the way. Whether you're navigating complex litigation or managing day-to-day tasks, we’re dedicated to providing tailored solutions that meet your specific needs. Our team is always ready to go above and beyond, ensuring your experience with us is not only seamless but exceptional.

Founded: 2018

Company size: 51 - 200

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Job description

Job Description

Summary
The Order Logistics Manager is the highest-level leader within the department and is responsible for overseeing workflow, performance, employee development, and service quality. This role monitors team productivity and efficiency, sets and evaluates progress toward department goals, provides guidance to team leads and staff, and resolves escalated issues to maintain a high standard of service and client satisfaction.

Responsibilities:
• Maintain a high-level operational overview of the department’s work, output, and performance.
• Monitor workflow efficiency and address processes or behaviors that create delay, error, or rework.
• Ensure the department’s work product consistently meets quality and customer satisfaction expectations.
• Monitor department metrics to assess workload distribution and productivity.
• Hold team leads and team members accountable for completing assigned
• Review errors and corrective feedback and follow up to resolve root causes.
• Address performance concerns and coach or escalate appropriately.
• Support continuous improvement initiatives and maintain alignment with company goals.

Qualifications
• Proven leadership experience managing teams, workflows, or department operations.
• Experience evaluating performance metrics and making data-based decisions.
• Ability to communicate expectations clearly and hold others accountable.
• Strong attention to detail and commitment to error reduction.
• Ability to manage multiple priorities and maintain workflow organization.
• Professional communication skills, both written and verbal.

What We Offer

• People-Focused Culture

• Competitive Pay & Quarterly Incentives

• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)

• Flexible Time Off & Remote Work Options

• Professional Development & Career Growth Opportunities

• Exposure to cutting-edge technology in the legal services industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.

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