Engagement Specialist

Position Summary

Blackbird Health’s Engagement Specialists are an integral part of our integrated and collaborative care team. This isn't just an administrative role; you're the essential first step in a family’s care journey. Your work sets the tone for a trusting and supportive relationship with our families and enables our clinical team to deliver world-class care.

What makes you, you:

• A Connector: You have a passion for helping people and can easily build rapport with families from diverse backgrounds.
• A Critical Thinker: You're a natural problem-solver who can manage multiple moving parts and anticipate potential issues before they arise.
• Detail-Oriented: You have a high degree of organizational skills and a meticulous approach to administrative tasks, from data entry to document management.
• Experienced: You have at least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment. Experience within the behavioral health space is also a plus. Digital & tech savvyiness is critical - comfort with electronic health records (EHR) and patient engagement platforms is a plus.

How you’ll make an impact: 

• Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You’ll be their go-to person for questions, setting the stage for a positive care experience.
• Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a “why?” mindset, and a relentless drive to get things right. Our Engagement Specialists ensure all details are handled correctly so nothing falls through the cracks.
• Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You’ll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team.
• Contribute to a Mission-Driven Team: You'll collaborate with a compassionate and intelligent team, working in a hybrid model (at least 3 days/week in our Doylestown office) to ensure our services run smoothly and our patients get the care they need.

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture