Three years of scheduling experience, preferably in a multi-provider practice, hospital, or mental health office.
Strong verbal and written communication, excellent organizational skills, attention to detail, and ability to manage time and multitask.
Proficiency with office software/tools; calm, professional demeanor; bilingual English/Spanish is a plus (5% incentive).
Requirements:
Collect and validate patient information to support compliant claims and timely payments.
Process referrals, gather intake documents, and schedule appointments for providers.
Verify insurance to confirm active coverage and prevent service disruptions.
Resolve scheduling issues and act as liaison between clients and clinicians, escalating as needed.
Job description
Are you ready to play a pivotal role in ensuring smooth operations and enhancing our community's experience in getting help? As a Scheduling Specialist, you'll be at the heart of our organization, coordinating appointments, and facilitating seamless communication between clients and clinicians.
Join a team that values compassion, trauma-informed care, and operational excellence – all while working remotely. Our Mission “In everything we do we believe in breaking down barriers and getting help to the community now” Essential Job Duties
Ensure accuracy by collecting and validating patient information to support compliant claims and timely payments.
Coordinate care by processing referrals, gathering intake documents, and scheduling appointments for our providers.
Verify insurance to confirm active coverage and avoid service disruptions.
Support clients and clinicians by resolving scheduling issues and acting as a key liaison.
Problem-solve and escalate unique challenges, serving as a trusted resource for your team.
Minimum Qualifications
Education: High school diploma or equivalent.
Experience: Three (3) years’ experience in scheduling, preferably in a multi-provider practice/hospital/mental health office.
Location: 100% Remote.
Competencies (Knowledge, Skills, and Abilities)
Strong verbal and written communication.
Excellent organizational skills and attention to detail.
Analytical thinking and creative problem-solving.
Proficiency with office equipment and software tools.
Effective time management and multitasking.
Commitment to confidentiality and professionalism.
Calm, courteous demeanor under pressure.
Bilingual in English and Spanish is a plus (5% pay incentive).
Physical Requirements
Prolonged periods of sitting at a desk and computer used.
Ability to lift up to 15 pounds occasionally.
Background Check Requirement All offers are contingent upon passing a post-offer background check. What We Offer
Paid Time Off: 4 weeks annually (pro-rated based on start date).
Health Coverage: Medical, dental, vision, prescription, acupuncture, chiropractic, and orthodontia through Moda Health (starts 1st of the month after hire).
FSA Options: Medical and dependent care.
Supplemental Insurance: Life, short-term disability, accident, and hospital coverage via Aflac.
Retirement: Up to 3% employer contribution after one year—no employee match required.
