Account Manager

Company Overview

Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients. We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.

Job Purpose and Role

We are seeking a highly motivated and customer-centric individual to join our team as an Account Manager. As an Account Manager in our dynamic team, you will be pivotal in nurturing client relationships and ensuring the successful adoption and optimization of our healthcare software solutions across a diverse client base. Your role will focus on both maintaining excellent client relations and maximizing account growth through strategic planning and implementation.

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients, ensuring their satisfaction and continued engagement with our products.
• Understand client needs and workflows to effectively suggest solutions that enhance client value and expand product utilization.
• Coordinate with internal teams, including support, sales, and product development, to advocate for client needs and ensure a seamless service experience.
• Conduct regular client meetings and performance reviews to discuss clients' operational challenges and assess the impact of the solution provided.
• Manage and resolve client issues, ensuring high levels of customer satisfaction and retention.
• Identify opportunities for account growth and upselling, including renewals and potential new business.

Qualifications

• At least 3 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role in the software industry.
• Excellent communication and interpersonal skills, with an aptitude for building strong client relationships.
• Demonstrated ability to deliver client-focused solutions based on customer needs.
• Effective problem-solving skills and the ability to work under pressure.
• Highly organized and capable of managing multiple accounts while paying close attention to detail.
• Strong understanding of healthcare processes and regulations is an advantage

• Proven experience with CRM software
• A positive attitude, adaptability, and a willingness to learn and grow.

Location: Philippines (Remote)

Hours:  Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST). This is a fully remote job.