Second‑Line Support (Full Remote, Europe)

As a Second‑Line Support Specialist, you are the escalation point for complex technical issues that require deeper investigation, cross-team coordination, and strong analytical thinking. You will collaborate closely with Support, Product, and Engineering.

As a Second‑Line Support Specialist, you are the escalation point for complex technical issues that require deeper investigation, cross-team coordination, and strong analytical thinking. You will collaborate closely with Support, Product, and Engineering.

• Take full responsibility for escalated support cases — from first contact to final resolution

• Communicate clearly and proactively with customers, even on complex or unclear issues

• Troubleshoot across systems, APIs, logs, and External services.

• Work closely with the product team to push issues forward and suggest improvements

• Continuously document solutions and expand the knowledge base

• Improve workflows, raise bugs, challenge the status quo, and help us evolve support

• Drive root‑cause analysis and help prevent issues from recurring

Requirements

• Have worked with technical support before and have had direct communication with customers.

• Excellent written and spoken English, and the ability to communicate well.

• Good skill for troubleshooting problems

• Good understanding of SQL

Bonus points

• Experience working in a full remote environment.

• Worked with affiliate marketing before.

• Excited about influencer marketing.