Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Hardware Support Remote Technical Support Sales Management Digital Content Platforms Learning Platforms Cross-Selling Technical Training Lead Generation Remote Technical Support Sales Qualification Help Desk Support Mass Spectrometry Online Communication

Other Skills

•
Troubleshooting (Problem Solving)
•
Consulting
•
Troubleshooting (Problem Solving)
•
Non-Verbal Communication
•
Critical Thinking
•
Customer Service
•
Problem Solving

Roles & Responsibilities

Bachelor's or Master's Degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering or equivalent
Typically, at least 1-2+ years relevant experience
Clear, respectful and timely verbal and written communication
Problem-solving, critical thinking and customer service skills; GC/MS experience is a bonus

Requirements:

Provide remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities, including reactive problem resolution and proactive preventive actions
Troubleshoot customers' applications and deliver consulting and education services via phone, digital and e-Learning platforms
Travel to visit customers and engage in field work for installation, maintenance, repair, training and applications
Leverage post-sales interactions with customers to probe and qualify further revenue opportunities and may provide highly qualified leads to sales

Agilent Technologies

Biotech: Biology + Technology

About Agilent Technologies

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company type: XLarge

Industry: Biotech: Biology + Technology

Founded: 2018

Company size: 10001

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Job description

Job Description

Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s product portfolio.
Responsibilities include technical support, troubleshooting customers’ applications and delivering consulting and education services, using phone, digital and e-Learning platforms.
Enjoy travelling and visiting customers.
Leverages post sales interactions with customers to probe and qualify further revenue opportunities.
May provide highly qualified leads to sales.
For a start, you will learn how to troubleshoot hardware and software issues remotely. As you develop knowledge and gain experience, you will be assigned to field work for installation, maintenance, repair, delivering training and application.

Qualifications

Bachelor's or Master's Degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering or equivalent.
Typically, at least 1-2+ years relevant experience.
Clear, respectful and timely verbal and written communication.
Having problem-solving, critical thinking and customer service skills are preferred.
Experience with Gas Chromatography/Mass Spectrometry (GC/MS) is a bonus.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.