Key Facts

Remote From:

Washington (USA)

Full time

Mid-level (2-5 years)

96 - 96K yearly

English

Hard Skills

Avaya Unified Communications Management Internet Protocol Telephony System Monitoring Cisco Networking Patch Management System Administration Nortel Meridian Communications Systems

Other Skills

•
Microsoft Office
•
Communication

Roles & Responsibilities

Associate’s degree or higher in IT or Cybersecurity (preferred)
2+ years of experience required; 5+ years preferred; prior DoD network experience
Certifications: ACSS or equivalent; IAT Level II (DoD 8570.01-M); CCNA; RHCSA; MCSA or equivalent; MS Office proficiency
Secret-level security clearance (US Citizenship required)

Requirements:

Operate and maintain government-owned telephony switches (PBX), including Avaya Systems CM4.0
Troubleshoot and repair switch issues; perform software updates and patching; install and configure switch hardware
Daily operation monitoring; provide support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
Travel weekly to remote locations using a company vehicle and ensure DoD/Navy compliance

UICGS

Information Technology & Services

About UICGS

UIC Government Services (UICGS) and its Bowhead Family of Companies are a division of Ukpeaġvik Iñupiat Corporation (UIC), an Alaskan Native Corporation (ANC). As a Top 10 ANC that's been in business for over 20 years, our 3000 employees and 300 prime and subcontracts provide premier support to defense and civilian government agencies across the United States, and the world. We've grown by 37% in the last three years, and expect strong growth ahead. We offer services in Systems & Information Technology, Logistics & Marine, Engineering & Program Management, Manufacturing & Products, and Advanced Technology.

Company type: XLarge

Industry: Information Technology & Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

Avaya Voice Engineer (PSTS-2026-24771):

Bowhead seeks a Avaya Voice Engineer to provide Base Telecom Support at the Puget Sound, WA. The Telecom Mechanic effort will provide telecommunications operations and maintenance (O&M). This includes secure and reliable, classified and unclassified, voice and data services in support of Command, Control, Computer, Communications and Information (C4I) operations and exercises.

Responsibilities:

Essential functions will include:

Operate and maintain government-owned telephony switches (PBX), including:
- Avaya Systems CM4.0
Perform:
- Troubleshooting and repair of switch issues
- Software updates and patching
- Installation and configuration of switch hardware
- Daily operation monitoring
- Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
Utilize company vehicle to travel to remote locations weekly.
Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
Other duties as assigned.

Qualifications:

Education
- - Associate’s degree or higher in IT or Cybersecurity (preferred).
- Years of experience
  - 2 years of experience required. 5 years preferred.
  - Prior experience within DoD networks.
- Required skills or certifications
  - Avaya Certified Support Specialist (ACSS) or equivalent
  - Nortel Meridian System Administration or equivalent
  - IAT Level II (per DoD 8570.01-M)
  - Cisco Certified Network Associate (CCNA)
  - Red Hat Certified System Administrator (RHCSA)
  - Microsoft Certified Solutions Associate (MCSA) or equivalent
- Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
- Ability to communicate effectively with all levels of employees and outside contacts

Targeted pay range is $36.44/hr- 45.00/hr based on interview and experience.

Physical Demands:

Must be able to lift up to 50 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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