Key Facts

Remote From:

Full time

English, German

Hard Skills

Bug Tracking And Management Systems Tool Kit Help Desk Support Cross-Functional Collaboration Customer Analysis Customer Interaction Management Support Engineering Hardware Support Online Communication

Other Skills

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Non-Verbal Communication
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Analytical Skills
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Teamwork
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Empathy

Roles & Responsibilities

Bilingual or native German and English (US) proficiency
Strong written and verbal communication skills in German and English
Empathy and a customer-centric mindset
Strong analytical skills and ability to collaborate with product and engineering; comfortable working across European time zones

Requirements:

Provide bilingual German-English email, chat, and voice support during European business hours (inbound inquiries via support hotline, live chat, or support email)
Collect customer support requests and bugs, and relay findings to product and engineering teams
Evaluate existing tools and work with engineering to develop tools to enable the support function to scale
Help define Motive's support processes and contribute to scaling the Technical Support function

Motive

About Motive

Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy. We serve more than 120,000 businesses, across a wide range of industries including construction, field service, agriculture, trucking and logistics, delivery, and more. At Motive, we are committed to building a company that creates products customers love and fostering a culture that enables people to do their best work. We are looking for people from all backgrounds who want to make an impact on the millions of businesses that power the physical economy. Please visit gomotive.com or email us at feedback@gomotive.com for more info.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both German and English.

What You’ll Do:

Provide bilingual German & English Email, Chat, and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature, or support email address during European business hours
Customer Service Analysis - Collect customer support requests and bugs, and relay findings to the product and engineering teams to address these issues
System Evaluation - Evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We’re Looking For:

Bilingual or Native speaker in German and English (US)
Skilled in written communication (both German and English)
Natural instinct to empathize with users
Strong analytical skills
Excellent verbal and written communication skills
Comfortable working in European time zones, with flexibility to support other time zones if needed

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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