About us
DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands such as River Island, M&S, Tesco, Matalan to name a few. We have over 25 years’ experience in fashion jewellery. We are experts in designing, developing and trading in accessories, working with a wide range of partners and selling directly to consumers.
We are pleased to have a fantastic opportunity available for an Administrator to join our successful FSL team to work full time on a 12 month FTC basis, across both our Billericay office and remote working.
Role Purpose
In this role, you will support the field team to ensure accurate and consistent use of the FSL system and mobile app. You will help maintain reliable appointment and timesheet data, provide day-to-day system support, and ensure information in FSL is accurate and reliable for timesheets and wider business reporting.
You will act as a key point of contact for FSL-related queries and support smooth day-to-day operations.
Main Tasks and Responsibilities
Act as the first point of contact for field-based colleagues using the FSL app.
Support users with queries relating to appointments, timesheets, schedules and system usage.
Make system updates and amendments, including correcting timesheets, appointments and appointment statuses.
Help resolve scheduling conflicts and system issues.
Support new starters with system access and basic guidance.
Maintain data accuracy and follow agreed processes and ways of working.
Identify common issues or training gaps and flag opportunities for improvement.
Provide basic training and guidance on correct use of FSL.
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