Sales Support Coordinator - East

Build your best future with the Easy Ice team- Cool Careers Start Here! 

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

 ** Remote but must be East Coast **

What we offer

POSITION SUMMARY

The Sales Support Coordinator is a highly collaborative, service‑oriented role responsible for supporting Easy Ice sales teams and ensuring a seamless customer and prospect experience. This position supports an assigned sales team—Field Sales, Strategic Growth, or Enterprise—and is also cross‑trained to assist other sales channels as needed.

The Sales Support Coordinator partners closely with Sales, Operations, Supply Chain, and Installation Coordinators to help execute the sales process from initial contact through onboarding. This includes managing inbound calls, qualifying leads, assisting with customer agreements, coordinating installations, and ensuring accurate communication between internal teams and the customer.

Because this is a remote role, strong communication skills—especially over the phone—are essential.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage inbound sales calls and online submissions, ensuring professional and timely responses.

• Qualify and assign leads to the appropriate sales team based on territory or account type.

• Assist with preparing, processing, and submitting customer agreements.

• Coordinate with Supply Chain and Installation Coordinators on installation scheduling.

• Support new customer onboarding by communicating next steps and expectations.

• Maintain CRM data accuracy, update interaction notes, and track opportunity status.

• Support assigned sales teams while being cross‑trained to assist other sales groups.

• Foster a positive customer experience by delivering clear, professional communication.

• Identify potential issues early and facilitate proactive problem‑solving between Sales and Operations.

POSITION QUALIFICATIONS

Education: High school diploma required; Associate degree or higher preferred.

Experience: Previous experience in sales support or customer service preferred.

SKILLS & ATTRIBUTES

• Exceptional verbal and written communication skills.

• Ability to manage multiple priorities in a fast‑paced environment.

• Strong organizational skills and attention to detail.

• Proficiency with Salesforce and Microsoft Office Suite.

• Customer‑focused mindset with strong problem‑solving skills.

• Ability to work independently in a remote environment.

WORK ENVIRONMENT

• Remote position requiring reliable internet and a professional workspace.

• Frequent computer and phone use; headset recommended.

• Must have sufficient visual acuity for extended computer work.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. 

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.