Life at Amplify
As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.
Position Summary
The Loan Processor II is responsible for the timely and accurate review of mortgage loan documentation to ensure completeness and compliance with internal policies, regulatory requirements, private mortgage insurance standards, and investor guidelines. The role reviews all information submitted with the loan application, verifies the validity of supporting documents, and prepares a fully documented file for Underwriting and Closing.
This position works closely with the Loan Production team to identify missing or incomplete information, resolve documentation issues, and maintain clear communication throughout the loan process. The Loan Processor II supports an efficient workflow and contributes to a positive member experience by delivering consistent, detail-oriented processing and responsive service.
RESPONSIBILITIES include the following. Other duties may be assigned.
- Processes a high volume of loans across all business channels and product types, ensuring accuracy, timeliness, and full compliance with internal procedures, agency guidelines, private mortgage insurance requirements, and all regulatory standards
- Closely monitors loan pipelines to ensure closing dates and company deadlines are met; tracks rate lock information for accuracy and expiration dates; communicates with the Loan Originator as needed to maintain data integrity
- Reviews loan files for completeness upon receipt and throughout the loan process; updates the system of record as needed prior to resubmission to Underwriting; ensures all documentation required for loan approval is received, reviewed, updated, and properly imaged
- Re-runs Automated Underwriting System [AUS] findings when applicable to ensure results remain current and accurate throughout the loan process
- Performs thorough review of credit reports, employment information, and asset documentation; requests additional documentation as needed; calculates income for self-employed members; verifies the accuracy of borrower-provided information through verbal or written verification processes
- Reviews appraisal reports for accuracy, ensuring all required corrections, adjustments, and notations are addressed prior to resubmission to Underwriting
- Reviews title work, including titles searches and title commitments, to confirm valid ownership, chain of title, tax information, lien position, and existing mortgage details
- Ensures all required re-disclosures are issued promptly when a valid changed circumstance occurs
- Schedules and coordinates loan closings with members and title companies/notaries; provides final confirmation of loan terms to members
- Prepares and documents the file appropriately for submission to the Closing Department
- Keeps current on changes in policies, procedures, guidelines and regulations affecting the credit union and the mortgage industry; applies local, state, and federal regulations to loan processing activities
- Serves as a liaison between members, realtors, builders, title companies, brokers, referral partners, and other key stakeholders; collaborates with internal team members to resolve issues effectively
- Maintains consistent communication with members throughout the loan process regarding questions, loan status, and additional requirements
- Acts as a backup for other departmental functions when needed and provides training as assigned
- Proactively reviews processes and procedures for accuracy and efficiency, recommending improvements to enhance workflow
- Upholds credit union policies and procedures and champions organizational culture both internally and externally
