Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Transcription (Genetics) Digital File Management Billing Adobe InCopy Shipment Coordination Client Services Package Delivery Telephony Online Communication Positive Psychology

Other Skills

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Video Conferencing
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Microsoft Office
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Professionalism
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Non-Verbal Communication
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Client Confidentiality
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Time Management
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Teamwork
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Detail Oriented

Roles & Responsibilities

College degree or at least 2 years of experience in a customer service environment.
Excellent written and verbal communication skills.
Computer savvy with proficiency in Microsoft Office and Adobe products.
Strong attention to detail and ability to work in a professional and confidential environment.

Requirements:

Format and produce final transcripts, convert files to various formats, link exhibits, create/send errata sheets, upload transcripts to clients’ online repositories, and deliver videoconference recordings.
Promptly respond to client questions and requests via email or phone; communicate transcript status and client orders to reporters.
Track orders, prioritize by due date, and coordinate state-specific requirements for Texas and California, including certification verification/filing and hardbound shipping.
Enter job notes in Reporter Base, submit billing forms with job specifications, document process updates, and perform other duties as assigned.

Planet Depos

About Planet Depos

We are a global court reporting company, providing best-in-class court reporting, interpretation and trial services throughout the United States and abroad. The Company is headquartered in Washington, DC with offices around the globe. As a forward-thinking company, we are conversant with the latest technologies and work closely with clients to implement case-winning tools, including streaming text and video, realtime to iPads, mobile videoconferencing, and digital deposition exhibits.At Planet Depos we are passionate about what we do, we challenge the status quo and exceed the boundaries of our clients’ expectations. We work only with the most elite professionals and handle all the heavy lifting for our clients, without disappointment or unpleasant surprises.Planet Depos has extensive experience in the management of cases of all size, including state, Federal, ITC, and multi-district litigation and is the only court reporting company that provides its services throughout the U.S. and Asia with no travel expenses. Our secure, complimentary and searchable web repository provides anytime/anywhere access to transcripts and exhibits.With 24/7/365 live customer service and technology support, a client’s emergency becomes our emergency, whether it’s in Washington, DC, or in any other city around the world. No matter what you need or when you need it, the team at Planet Depos Will Make It Happen for you.

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

Job Type

Full-time

Description

The Transcript Production Specialist is responsible for formatting and producing final transcripts to clients, promptly responding to client requests, tracking orders, and updating notes in our database.

TRANSCRIPT PRODUCTION SPECIALIST ESSENTIAL FUNCTIONS:

Prioritize and process transcripts in order of due date and in accordance with federal, state and local guidelines
Priority focus on Texas State and California State jobs, including:

-Texas State certification verification

-Texas State certification filing

-Coordination of required hard bound shipping for Texas State jobs.

-Coordination of 30 day R&S hard bound shipping for California State jobs.

Primary processor of Out of Town (OOT), City of Elgin, and Special format transcripts.
Process after-the-fact transcript modifications and designations
Communicate with reporters regarding transcript status, orders and client requests
Convert transcript files into various file types and link exhibits to same
Create and send errata sheets
Email and upload transcript files to clients’ online repository
Coordinate shipping of hardbound transcripts, exhibits and videos to clients
Deliver videoconference recordings
Promptly respond to client questions and requests via email and/or phone
Submit billing processing form to billing department with job specifications
Enter job notes in Reporter Base – any update to the job process should be documented
Other duties as assigned

TRANSCRIPT PRODUCTION SPECIALIST LOCATION:

Fully Remote

TRANSCRIPT PRODUCTION SPECIALIST SHIFT:

Monday-Friday 1:00pm - 9:00pm EST

TRANSCRIPT PRODUCTION SPECIALIST COMPENSATION:

$19.00 - $22.00 per hour

BENEFITS:

Medical
Dental
Vision
Voluntary Term Life Insurance
Voluntary Whole Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)

Requirements

College degree or a minimum of 2 years in a customer service environment.
Must have good written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
Strong attention to detail required.
Must have a team-spirited, positive personality.
Must be able to work in a professional and confidential environment.

EOE M/F/D/V

Salary Description

$19.00 - $22.00 per hour

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