As a Team Coordinator, you’ll be a trusted guide and mentor to a group of consultants, helping them unlock their
potential and navigate their career paths. You’ll combine your technical expertise with people leadership to create
a thriving, motivated, and high-performing team.
What You'll Be Doing:
• Lead regular 1-on-1 mentorship and coaching sessions to support individual growth, address challenges,
and inspire progress.
• Partner with team members to create personalized career development plans and guide them toward
key milestones.
• Identify high-potential talent and actively advocate for promotions and next-step opportunities.
• Deliver clear, meaningful performance feedback that builds confidence and drives continuous
improvement.
• Model and promote core values through everyday actions, fostering a positive, inclusive, and high-trust
team culture.
• Drive engagement and motivation by building strong relationships and a sense of team spirit through
authentic leadership.
• Act as a change advocate, supporting the team through transformation initiatives and adoption of AI
powered solutions.
• Communicate and cascade organizational updates to ensure clarity, alignment, and shared direction
across the team.
• Serve as a primary point of contact for technical guidance and problem-solving in complex project
situations.
• Provide hands-on support for specific use cases and help align processes to enable smoother, more
efficient delivery.
• Ensure effective team operations by reviewing and approving timesheets and time-off requests.
• Manage and update skill profiles to reflect evolving capabilities and business needs.
What We’re Looking For:
• Demonstrates a solid understanding of the customer’s business and how IT contributes to effective
service delivery.
• Strong communication and negotiation skills.
• Possesses strong knowledge and hands-on experience in contract and supplier management.
• Interacts effectively with stakeholders at all levels within both the customer’s organization and the IT
provider.
• Maintains strong technical understanding and translates technical requirements into clear business
concepts—and vice versa.
• Thinks innovatively about service quality and identifies ways to improve it within organizational
constraints (resources, budget, legal, etc.).
• Excels in problem-solving, thriving in complex situations and bringing clarity to challenges.
