Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
Job Description:
As a Servicing Specialist at Lower, you will oversee the accurate and timely transfer of newly originated loans to interim servicing and sub-servicers, managing the full service release lifecycle from initiation through completion. This position safeguards data integrity between origination and servicing platforms, partners with sub-servicers to resolve discrepancies, facilitates escrow and fund transfers, manages notice of transfer communications, and supports repurchase and servicing transfer activities in accordance with investor and regulatory requirements.
Location Requirements: Remote, US
Job Type: W2 Full-Time
What you’ll do:
- Generate and transmit new loan boarding files from Lower’s origination platform to interim servicing and applicable sub-servicer(s).
- Validate and reconcile loan boarding data to ensure accuracy, completeness, and compliance prior to submission.
- Upload and confirm receipt of new loan data within the interim servicing platform.
- Submit corrected or supplemental loan boarding files based on sub-servicer feedback.
- Serve as a point of contact for sub-servicers’ new loan boarding inquiries and resolve data discrepancies in a timely manner.
- Prepare and transmit service release data files to the interim servicing platform.
- Generate and deliver Notice of Transfer data files from Lower’s origination system to the designated print vendor.
- Prepare new loan escrow wire requests and ensure timely funding of escrow balances.
- Review and clear forward payment tasks within the interim servicing platform.
- Prepare check and wire requests to forward borrower funds to the new servicer.
- Coordinate servicing transfers, repurchases, and scratch & dent (S&D) loan sales with sub-servicers and internal stakeholders.
- Provide requested documents and payment histories to new servicers to support servicing transfers.
- Update MERS Servicer Organization IDs on retained loans to ensure accurate registration.
- Support additional servicing operations functions and special projects as assigned.
Who You Are:
- Detail-Oriented & Accurate: Produce accurate work and validate loan data across systems. Identify discrepancies early and ensure compliance with servicing and regulatory requirements.
- Deadline-Driven Self Starter: Manage priorities effectively in a fast-paced environment, meeting critical boarding and service release timelines. Take initiative to resolve issues and proactively follow up to keep processes moving forward.
Required Qualifications:
- 1-2 years of mortgage industry experience, ideally within loan servicing, loan boarding, or post-closing roles.
- Hands-on experience with mortgage origination and/or servicing platforms. Such as Encompass, MSP, Willow, or other servicing platforms.
- Basic proficiency and comfortability working within Excel.
- Strong communication skills with the ability to clearly convey loan-level details, respond to sub-servicer inquiries, and document servicing actions accurately
Preferred Qualifications:
- Prior mortgage servicing experience with loan boarding and servicing transfers.
- Working knowledge of ICE Mortgage Technology’s Encompass platform strongly preferred.
- Knowledge of RESPA and CFPB guidelines as it pertains to service release.
What You'll Get
- Extended benefit offerings including medical/dental/vision, parental leave, life insurance, short- and long-term disability
- Paid holidays and paid time off
- 401K with company match
- Discount on home mortgage refinances or purchase
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Privacy Policy
