AllOne Health is in the business of care; and service is what matters most.
As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.
By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).
We are currently seeking an EAP Care Advocate to work remotely. This is a full-time, exempt position.
POSITION SUMMARY:
The Care Advocate plays a pivotal role in protecting and elevating the member and client experience. This position serves as a trusted resolution leader for complex service situations, ensuring that every member interaction reflects our commitment to care, responsiveness, and excellence. Acting as a strategic liaison between Member Services, Care Navigation, Operations (Account Management), and Executive Leadership, the Care Advocate navigates across teams to remove barriers, restore confidence, and drive meaningful outcomes. This is a high-impact, high-trust role for a professional who thrives in dynamic situations and takes pride in delivering thoughtful, complete resolutions — especially when situations require creativity, collaboration, and elevated judgment.
KEY ACCOUNTABILITIES & DUTIES:
- Relationship Restoration & Resolution Leadership
- Take ownership of complex member and client concerns from intake through resolution.
- Ensure members feel heard, supported, and valued throughout the process.
- Partner across departments to drive timely, thoughtful solutions.
- Maintain proactive communication with stakeholders at all levels.
- Cross-Functional Partnership
- Serve as a central connector between Member Services and Operations (Account Management).
- Navigate organizational pathways to coordinate resources and accelerate solutions.
- Build strong working relationships across teams to improve service outcomes.
- Support alignment when service expectations and operational realities intersect.
- Insight & Continuous Improvement
- Maintain a structured complaint and resolution tracking database.
- Document actions, outcomes, and lessons learned.
- Identify trends and recommend improvements that strengthen systems and prevent recurrence.
- Share insights with leadership to support strategic decisions.
- Executive-Level Communication
- Draft polished, professional communications on sensitive matters.
- Support high-visibility situations with discretion and composure.
- Provide leadership with clear summaries and resolution status updates.
QUALIFICATIONS:
- 5+ years of experience in healthcare navigation, EAP, client services, member advocacy, or related environments.
- Experience managing complex service situations requiring cross-functional coordination.
- Exceptional written and verbal communication skills.
- Strong organizational and documentation capabilities.
- Ability to work independently while collaborating effectively across teams.
- High emotional intelligence and professional maturity.
Company Perks:
- We don’t want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
- Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off
- Thinking about your future? – We have a 401(k) retirement program with a company match
- Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family
- …and many more!
AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.
