About AICX (part of the 5CA Group)
AICX builds modular, fully configurable AI-driven agents and tools for customer experience (CX). Our platform enables enterprise clients to orchestrate workflows across QA, ticket handling, translation, and automation. AICX operates as a strategic product initiative within the 5CA Group, leveraging 25+ years of global CX experience across 75+ countries and 28+ languages.
The opportunity
AICX is entering a new phase focused on product maturity, market readiness, and structured scaling. We are looking for a senior leader to drive product development strategy, lead and upskill an international remote team, and align technology delivery with commercial outcomes. This role carries formal decision authority and end-to-end accountability for product development outcomes, including delivery predictability, capability building, and market alignment.
Locations: South Africa, North Macedonia, Philippines, Honduras.
Role summary
As Senior Manager – Product Development, you lead a product development organization for AICX. You operate at a strategic level and ensure that product direction, delivery execution, and commercial readiness are aligned.
You will:
- Define and drive product development strategy and prioritization
- Lead and develop a fully remote, international team
- Partner with commercial stakeholders to align roadmaps with market and client needs
- Establish operating rhythms, governance, and measurable performance standards
- Own decision-making and accountability for outcomes
Key responsibilities
Product strategy, positioning, and market readiness
- Define and maintain a product roadmap aligned with market trends and clients needs
- Partner with commercial stakeholders to translate market signals into prioritization and release planning
- Support product positioning and market-readiness activities through structured cross-functional collaboration
- Engage with clients where relevant to ensure product direction is grounded in real-world use cases
Leadership, organization design, and performance
- Lead, mentor, and develop an international, fully remote team
- Build and maintain a culture of high-performance with structured feedback and performance practices
- Drive capability development, succession thinking, and team scalability planning
- Set clear goals and success metrics across delivery performance, quality outcomes, and operational maturity
Decision authority, governance, and accountability
- Hold formal decision authority on development priorities and trade-offs
- Establish governance for delivery commitments, execution risks, and outcome accountability
- Implement predictable operating rhythms (planning cycles, review cadences, release governance)
- Ensure ownership and accountability are clear across the product development organization
Execution oversight
- Oversee maturation of the existing platform and the conceptual shaping of future capabilities
- Drive delivery predictability and measurable improvements in reliability and operational maturity
- Ensure documentation and ways of working support scale, maintainability, and onboarding effectiveness
What you bring
Experience
- 10+ years in software or product development management
- 10+ years in people leadership roles with a proven track record of building and scaling teams
- Proven track record of experience shaping product strategy and driving market-aligned prioritization
- Experience contributing to market introduction of complex technical products (in partnership with commercial teams)
- Strong experience operating in international, remote-first environments
Leadership profile
- Strategic thinker with strong judgment, accountability mindset, and stakeholder maturity
- Comfortable leading cross-functional alignment between product, technology, and commercial stakeholders
- Able to translate ambiguity into structured execution frameworks, operating rhythms, and measurable outcomes
Technical foundation & strategic oversight
In this role, you bring technical credibility combined with the ability to operate at a strategic level. You can:
- Evaluate complex technical constraints and trade-offs to support product direction and prioritization
- Guide senior engineers through governance, clarity, and decision-making frameworks
- Translate technical complexity into business implications and structured delivery planning
Education & language
- MSc in a technical field or equivalent professional experience
- English proficiency at C1 level or higher (written and spoken)
How we hire
- Leadership and strategic assessment
- Product strategy and market alignment discussion
- Organization design scenario
- Executive interview focused on decision-making and accountability
