Key Facts

Remote From:

Full time

English

Hard Skills

Apple IOS Incident Management Android Development Debugging Observability System Level Troubleshooting Code Migration Customer Complaint Resolution Log Monitoring Root Cause Analysis Software Maintenance Microsoft Visual Studio Debuggers Infrastructure Management Internal Documentation Runbook Platform Design And Development Autonomous Vehicles Reliability Engineering

Other Skills

•
Accountability
•
Communication
•
Teamwork
•
Customer Service
•
Problem Solving

Roles & Responsibilities

Experience owning mobile-side investigation and resolution for customer-reported issues across mobile apps, backend services, and infrastructure
Proven ability to support and improve production systems reliability in a fast-paced environment
Strong debugging, logging, documentation, and runbook optimization skills
Experience maintaining legacy mobile apps and guiding migration to current-generation apps

Requirements:

Own mobile-side investigation and resolution for customer-reported issues across mobile apps, backend services, and infrastructure
Support live MHEV production systems with rapid issue resolution and proactive reliability improvements
Improve debugging tools, logs, documentation, and runbooks to reduce mean time to resolution
Collaborate with backend and platform engineers to identify and address root causes at the system level

Gather AI

Machinery

About Gather AI

Gather AI is a warehouse automation company that has created the world's first drone-powered inventory monitoring solution. Cutting-edge warehouses use Gather AI’s solution to decrease the cost of inventory accuracy, improve productivity and boost revenue. The Gather AI solution creates a digital representation of the warehouse. Warehouse managers are able to take inventory and view the results (including pictures) from a dashboard. Managers can quickly identify inventory inaccuracies and fix them. They’re also able to trace the history of a pallet or location. Because warehouse inventory is more accurate than traditional cycle counting, warehouses can improve on-time order fulfillment, reduce shrinkage and better utilize their teams. Additionally, warehouses are able to improve safety as workers are no longer climbing on lift trucks to scan inventory. With Gather AI’s solution, warehouses in third-party logistics, retail distribution, manufacturing and food & beverage have seen an 8% inventory accuracy increase, an increase in putaway efficiency resulting in savings of over $250K and a doubling of sales. With no infrastructure changes, Gather AI makes overcoming inventory challenges easy. Learn more at www.gather.ai.

Company type: Startup

Industry: Machinery

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

About Us

Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery.

If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About the Team

You’ll work closely with support engineers, backend and platform teams, iOS and Android engineers, and customer-facing teams. This role sits at the intersection of mobile development and production system ownership — giving you broad exposure across mobile, backend, and operations rather than a narrow feature track.

About the Role

We are looking for a Mobile Engineer to own mobile-side investigation, support, and systems reliability for our MHEV (Material Handling Equipment Vision) product. You will be the go-to engineer for customer-reported mobile issues, becoming a deep expert on system behavior across mobile apps, backend services, and infrastructure.

This is a high-trust, high-responsibility role with a clear growth path into senior or platform engineering. If you want real production ownership, direct customer impact, and broad system exposure, this role is for you.

What You’ll Do

Own mobile-side investigation and resolution for customer-reported issues — tracing problems across mobile apps, backend services, and infrastructure
Support live MHEV production systems with rapid issue resolution and proactive reliability improvements
Improve debugging tools, logs, documentation, and runbooks to reduce mean time to resolution across the team
Support legacy app maintenance and the transition to current-generation apps
Collaborate with backend and platform engineers to identify and address root causes at the system level
Build domain expertise in MHEV system behavior to serve as a reliable resource for support and engineering teams