Merchant Specialist - Phase V Fulfillment

Location: Remote - ALL LATAM

Reports To: Leadership Team

Employment Type: Full-time

About Phase V Fulfillment

Phase V is a fast-growing third-party logistics (3PL) company specializing in warehousing,

order fulfillment, and end-to-end customer experience solutions. Our team is dedicated to

helping brands scale with precision, efficiency, and personalized service.

Role Summary

We're looking for a proactive and relationship-driven Account Manager to join our team.

You'll serve as the main point of contact for a portfolio of clients, ensuring their operational needs are met, solving problems in real time, and delivering an exceptional fulfillment experience. This isn’t a junior role: we need someone experienced, autonomous, and able to manage client relationships with a sense of urgency and ownership.

Key Responsibilities

• Serve as the primary contact for assigned client accounts.

• Build and maintain strong, long-term client relationships based on trust and results.

• Coordinate with internal teams (warehouse, customer service, IT) to ensure seamless execution of client orders and initiatives.

• Conduct regular check-ins, presentations, and reporting to monitor performance and satisfaction.

• Handle client escalations with a solution-oriented mindset.

• Oversee onboarding of new clients in collaboration with Sales/Business Development.

• Maintain up-to-date records in CRM and WMS platforms.

• Forecast, track, and analyze key account metrics and usage trends.

• Identify upsell or growth opportunities and communicate client feedback internally.

Requirements

• Updated 2+ years and changed to B2B customer experience – less restrictive to get more candidates.

• Strong communication and presentation skills with the ability to influence senior stakeholders.

• Excellent organization, multitasking, and problem-solving skills.

• Proficiency in CRM tools and comfort with warehouse/order management systems.

• Self-motivated, team-oriented, and committed to client satisfaction.

• Bachelor’s degree or equivalent professional experience.

Benefits

• A collaborative and growing team culture

• Direct access to leadership and the ability to shape your role

• Opportunities to grow with a fast-moving logistics company

• Competitive salary ($1300 to $1600 per month)

Payment once a month through payoneer