JOB DESCRIPTION
Come work for a large global financial and insurance products company! This is your chance !!
Start a successful career in a renowned company in the international market! Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.
RESPONSIBILITIES AND ASSIGNMENTS
- Lead and govern the Allianz Partners WPS delivery portfolio (planning, execution, reporting, and risk management);
- Own delivery outcomes for agreed scope, schedule, budget/effort, quality, and customer satisfaction across WPS workstreams;
- Drive operational cadence: weekly/monthly service reviews, KPI/SLAs, incident/problem themes, and improvement backlog;
- Partner with regional/business stakeholders to translate requirements into deliverable roadmaps and prioritized demand;
- Coordinate across engineering, service management, vendors, and adjacent towers to ensure seamless delivery and handoffs;
- Establish and maintain delivery standards (RAID logs, runbooks, change governance, release readiness, and documentation);
- Manage escalations; facilitate rapid issue resolution and root-cause elimination with Problem Management;
- Coach and mentor delivery/support teams; ensure skills, coverage, and succession for critical services;
- Ensure compliance with security, risk, audit, and policy requirements (e.g., change, access, data handling);
- Identify and deliver automation and process improvements that reduce toil and improve reliability.
REQUIREMENTS AND QUALIFICATIONS
- Fluent English;
- 8+ years in IT service delivery, program delivery, or operations leadership;
- 3+ years leading cross-functional teams or delivery portfolios in an enterprise environment;
- Strong delivery leadership across complex enterprise IT services and projects;
- Working knowledge of Workplace/End-User services and modern collaboration platforms;
- ITSM expertise (Incident/Problem/Change/Request), KPIs/SLAs, and service governance;
- Stakeholder management and executive communication; ability to translate technical detail into business outcomes;
- Risk/issue management, dependency management, and vendor coordination;
- Ability to drive continuous improvement using data and root-cause analysis.
Preferred Qualifications:
- ITIL certification (Foundation or higher);
- Experience leading regional service delivery in Allianz Partners (multi-country coverage, time zones, and regulatory constraints);
- Agile delivery practices (Scrum/Kanban) for continuous delivery and improvement;
- Experience with Microsoft 365 / Exchange Online / endpoint services and identity dependencies.
ADDITIONAL INFORMATION
Hiring model:
Form of action:
SEJAM BEM VINDOS A KEEP SIMPLE 👇🏽
Somos uma empresa de consultoria em TI com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato.
Optamos por fazer a diferença e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade.
Faça parte da nossa história, #vemprakeep 💙🚀
