German Speaking Customer Service Representative

German-Speaking Customer Service Representative
Start Dates: Multiple openings in January & February
Work Setup: On-site or Remote (country-dependent)
Schedule: 40 hours/week, 8-hour rotational shifts
Relocation: Full relocation package provided for candidates moving abroad

About the Role
We are looking for motivated German-speaking Customer Service Representatives to join our international client teams. In this role, you will support customers via phone, email, and chat, ensuring a high-quality customer experience and timely resolution of issues.

Key Responsibilities

• Provide customer support in German across multiple communication channels

• Assist with product/service inquiries, troubleshooting, and account information

• Deliver professional, friendly, and efficient service

• Follow company guidelines, processes, and quality standards

• Collaborate with internal teams to resolve customer concerns

• Maintain accurate records of customer interactions

Requirements

• Fluency in German (C1/C2 level)

• Good command of English (B1 or higher)

• Strong communication and problem-solving skills

• Ability to work in rotational shifts

• Customer-oriented mindset and positive attitude

• Previous customer service experience is an advantage, but not required

Relocation Package (if applicable)

• Flight ticket covered

• Airport pickup

• Temporary accommodation

• Assistance with documentation & onboarding

Why Join Us?

• International environment with career growth opportunities

• Comprehensive training provided

• Stable, long-term employment

• Option to work remotely depending on location

• Supportive and multicultural team

Interested?
Send your English CV to: amanda.kiss@cbtalents.org