Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

2.5+ years of proven experience in customer support or client-facing roles, particularly in environments handling inbound calls. Excellent verbal communication skills for effective client interaction and appointment coordination. Strong organizational and time-management skills to handle multiple inquiries and scheduling tasks simultaneously. Experience with scheduling and calendar management. Ability to assess and incorporate geographical factors to optimize scheduling. Proficiency in using customer support software, scheduling tools, and CRM systems. Strong problem-solving skills with a commitment to delivering outstanding customer service.

Core responsibilities:

Take inbound phone call enquiries from clients, addressing inquiries and concerns promptly and professionally. Schedule appointments by assessing client needs and coordinating available time slots. Factor in geographical considerations to ensure optimal scheduling. Build and maintain strong relationships with clients, serving as their primary point of contact. Troubleshoot client concerns or queries and escalate complex problems to the appropriate departments when needed. Maintain accurate records of client interactions, appointments, and follow-up actions in CRM systems. Collaborate with internal teams to share client feedback and implement improvements in service delivery.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!