Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Benefits Administration Benefits Administration Inbound Calls

Other Skills

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Record Keeping
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Relationship Management
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Communication
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Active Listening
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Time Management
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Customer Service
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Detail Oriented
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Empathy
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Coaching
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Problem Solving

Roles & Responsibilities

Excellent communication and relationship-building skills to guide individuals and families
Ability to work effectively in a fully remote, work-from-home environment
Experience or comfort explaining coverage options, confirming eligibility, and using internal analysis tools
Willingness to participate in ongoing training and coaching to stay updated on program updates and services

Requirements:

Provide enrollment information and confirm eligibility for available programs
Manage inbound customer inquiries and respond to service-related questions
Assist clients in reviewing coverage options and prepare and explain personalized coverage options using internal analysis tools
Maintain accurate records of client interactions and documentation

American Income Life

Insurance

About American Income Life

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

Our organization is part of a long-established company that has been providing financial protection programs to working families for over 70 years. With operations across the United States, Canada, and New Zealand, the company focuses on supporting members of unions, associations, and other groups by offering life, accident, and supplemental health coverage designed to provide additional financial security.

Representatives focus on building long-term relationships with the individuals and families they assist, providing guidance and support through a convenient virtual process.

Responsibilities

Provide individuals with enrollment information and confirm eligibility for available programs
Manage inbound customer inquiries and respond to service-related questions
Return calls and follow up with individuals requesting additional information
Assist clients in reviewing coverage options that best meet their needs
Prepare and explain personalized coverage options using internal analysis tools
Maintain accurate records of client interactions and documentation
Participate in ongoing training and coaching to stay informed about program updates and services