Overview:
Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
For more information, please visit www.bruker.com.
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Cellular Analysis. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Bruker Spatial Biology (BSB) objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Responsibilities:
- Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
- Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Bruker Spatial Biology teams
- Provide feedback to internal teams to address failure points and make system reliability improvements
- Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
- Assist with the BSB Quality process improvement initiatives
Qualifications:
- Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
- Strong troubleshooting skills. Specifically in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
- Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
- Working knowledge of all technical support activities designed to achieve a world class customer experience
- Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Cellular Analysis effectively in the field
- General understanding of IT and basic networking setup
- Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
- Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
- Able to clearly communicate verbally and in writing in both English and the local language (if other than English).
Preferred Qualifications:
- B.S. degree with 3-5 years of relevant field service experience. Ideal Candidate would have (1-5 years of experience) in FSE instrument repair and field work.
- Familiarity with microfluidics and highly complex optical systems.
- General knowledge of cell culture and genetic analysis techniques (Cell Line Development and Antibody Discovery)
- Experience working in a QSR certified organization
- Language: Advanced English required. Other additional languages encouraged.
Competencies/Behaviors
- Time management and productivity efficiency with service call management and handling
- Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
- Strong communication skills - uncovering root cause of customer frustration and understanding customer needs
- Proficiency with test equipment used in field service support
- Building and nurturing internal and external customer relationships
