SmartTec Enablement Technician

🤩SmartTEC Enablement Technician

🪫Ready to power the future of SmartTEC?
We’re looking for a hands-on problem solver who thrives in the field and loves making tech work seamlessly. As a SmartTEC Enablement Technician, you’ll be the go-to expert for installations, training, and technical support—ensuring every system runs flawlessly. If you’re passionate about precision, proactive troubleshooting, and delivering exceptional customer experiences, this is your chance to make an impact.

🕰️Hours: 35 hours per week

📅Shift pattern: Monday - Friday 09:00-17:00

💸Salary: £33,600 to £35,700 dependant on experience

🚘Car Allowance: £6,700 per year

📍Location: Remote/Field based in the Stoke Staffordshire area

This role is a UK based role and any hybrid/remote work must also be within the UK.

📆Start Date : January 2026

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 175 hours holiday plus bank Holidays

• Private Medical Insurance - Individual cover

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Smart tec & Cycle2Work schemes

👇ABOUT YOU

You’re the kind of person who loves making tech work—and making it look easy. You’re hands-on, curious, and never shy away from a challenge. Whether it’s configuring networks, troubleshooting on-site, or coaching others to level up their skills, you thrive in fast-paced environments and keep calm under pressure.

Here’s what makes you a great fit:

• Tech-savvy and experienced – You’ve worked in installations, technical support, or enablement, and you know your way around IP networking (routers, switches, DHCP, LAN/WAN).

• A natural trainer – You can explain complex concepts clearly and enjoy helping others grow their technical confidence.

• Problem-solver at heart – Diagnosing and fixing issues is your superpower, whether on-site or remotely.

• Organised and adaptable – You manage your time like a pro and stay cool when things get busy.

• Qualified and ready to roll – You hold a recognised technical qualification (or equivalent experience) and a full UK driving licence.

Bonus points if you’ve got Health & Safety certification, experience with process improvement, or a passion for digital telecare.

If you’re resilient, self-motivated, and excited about shaping smarter solutions for customers, we’d love to hear from you!

🪫THE ROLE

As a SmartTEC Enablement Technician, you’ll be at the heart of delivering seamless installations and technical excellence for SmartTEC systems. This field-based role combines hands-on technical enablement, training delivery, and troubleshooting with a strong focus on networking expertise and operational efficiency.

You’ll work closely with installation teams to build technical capability, resolve complex issues, and ensure every deployment meets the highest standards. From configuring IP networks to mentoring teams and driving process improvements, you’ll play a key role in shaping a culture of technical excellence and continuous learning.

Your day-to-day will include:

• Delivering structured training and coaching to installation teams.

• Providing on-site and remote support for SmartTEC installations and fault resolution.

• Configuring networks and interpreting infrastructure specifications.

• Maintaining accurate records, reporting insights, and escalating recurring issues.

• Managing your schedule effectively to meet deadlines and optimise efficiency.

If you’re a proactive problem-solver with a passion for technology and a knack for clear communication, this role offers the opportunity to make a real impact in a fast-evolving environment.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.