Client Relationship Coordinator

POSITION SUMMARY

The Client Relationship Coordinator will serve as the primary contact for outside client Accounts.  This position will work with the management support team and coordinate as needed with the Client Relationship Manager. The responsibilities of this role include but are not limited to assisting with all day-to-day requests, claim and benefit inquiries, billing, and invoice questions, generating reports and payment verification.  The Client Relationship Coordinator will primarily support both outside Client Accounts and Allied Account Management Teams, as needed, to provide a seamless service experience.  

ESSENTIAL FUNCTIONS

• Executes effective support for all administrative functions related to the market alignment for the block of business, including but not limited to eligibility, billing, claim and benefit reviews and reporting.
• Coordinate with Client Relationship Manager to provide training for our client as needed.
• Demonstrates strength and understanding of all workflows and business processes across departments to execute the overall service strategy for BPO Clients.
• Be aware of vendor related inquiries via the portal, including behind the scenes processes such as call notes, tracking, data base functions and claim related functions
• Coordinate with BPO Team Members, and departments to proactively identify possible escalations or impacts to clients. 
• Fosters a sense of urgency and commitment to achieve goals resulting in the ability to meet and exceed customer expectations
• Perform additional tasks and duties as assigned

EDUCATION

• College degree or equivalent work experience required.

EXPERIENCE & SKILLS

• 1-2 years related experience in employee health and benefit plan administration required.
• Intermediate level work experience with Microsoft Office, Word, Excel Access and Power Point software applications.

COMPETENCIES

• Communication
• Customer Focus
• Accountability
• Functional/Technical Job Skills

PHYSICAL DEMANDS

• This is an office environment requiring extended sitting and computer work

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.