Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Project Implementation Stakeholder Communications Change Management Project Management Cross-Functional Collaboration Application Performance Management Risk Management Dependency Analysis Performance Metric Crestron (A/V Systems) Customer Centricity Customer Relationship Building

Other Skills

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Accountability

Roles & Responsibilities

3+ years of experience leading SaaS, AI, or technical software implementations in enterprise environments; experience with Cresta, Kore.ai, Yellow.ai or similar platforms is a plus
Strong project management skills with a consultative, customer-first mindset
Demonstrated experience owning client relationships and engaging senior stakeholders
Technical fluency, including comfort working with technical concepts, data, and analytics

Requirements:

Lead end-to-end delivery of AI solution deployments for enterprise clients, from kickoff through go-live and post-launch optimization
Define success metrics with client stakeholders and ensure deployments drive measurable business outcomes
Serve as the primary point of contact for clients during implementation, building trust, and maintaining alignment
Develop and manage detailed project plans, timelines, risks, and dependencies

VIATEQ Corporation

About VIATEQ Corporation

VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allows employees, customers and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels. Our mission is to lead by example through a commitment that empowers the organization at every level to strive for the highest levels of quality and customer service. “Our vision is to be a world-wide leader in government solutions - most admired and respected by our commitment to customer service, innovation and performance.” - Lee B. Washington, Jr.

Founded: 2018

Company size: 11 - 50

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Job description

VIATEQ is looking for a motivated AI Implementation Manager to join our team. In this high-impact, customer-facing role, you will partner directly with one of our clients to support the design, deployment, and optimization of cutting-edge AI solutions for their enterprise customers. You will own implementations end-to-end, leading complex implementations, working cross-functionally, and turning innovative technology into real-world impact.

This position is fully remote and requires a reliable internet connection.

Responsibilities:

Lead end-to-end delivery of AI solution deployments for enterprise clients, from kickoff through go-live and post-launch optimization
Define success metrics with client stakeholders and ensure deployments drive measurable business outcomes
Serve as the primary point of contact for clients during implementation, building trust, and maintaining alignment
Translate complex AI and technical concepts into clear, actionable plans for business stakeholders
Develop and manage detailed project plans, timelines, risks, and dependencies
Coordinate cross-functionally with client teams, engineers, and internal partners to ensure seamless execution
Identify and remove blockers proactively, driving projects forward with urgency and ownership
Support user adoption by aligning workflows, change management efforts, and performance tracking
Monitor performance metrics post-launch and recommend optimizations to maximize ROI

What You Bring to the Role:

3+ years of experience leading SaaS, AI, or technical software implementations in enterprise environments (experience in Cresta, Kore.ai, Yellow.ai, or similar platforms is a plus)
Strong project management skills with a consultative, customer-first mindset
Demonstrated experience owning client relationships and engaging senior stakeholders
Technical fluency, including comfort working with technical concepts, data, and analytics
Ability to translate complex technology into clear, actionable steps
Proven track record of delivering projects on time and against defined success metrics
Strong problem-solving skills and ability to resolve complex implementation challenges.
Experience working cross-functionally with engineering, product, and go-to-market teams
Comfort operating in a fast-paced, high-growth environment
Experience with AI-powered platforms or advanced SaaS solutions (nice to have)

Compensation Range:

$110,000-180,000. This represents the typical base compensation range for this position based on experience, location, and other factors.

About VIATEQ

VIATEQ is a proactive provider of collaborative solutions for federal government agencies and commercial businesses. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies and companies to respond to competitive pressures and achieve new performance levels.

VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.

Equal Opportunity Statement:

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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