Key Facts

Remote From:

Fixed term

Mid-level (2-5 years)

English

Hard Skills

Java (Programming Language) Node.js (Javascript Library) Python (Programming Language) Dialogflow (Google Service) Database Connection Virtualization Voice Assistant Technology Software Documentation Unix Conversational AI High Availability Design JSON Application Programming Interface (API) Soap Note Server-Side Natural Language Processing (NLP) Angular (Web Framework) Systems Architecture JavaScript Libraries JavaScript (Programming Language) AWS Cloud Services JavaScript Libraries gRPC MongoDB Redis Microsoft Azure Intelligent Agent Performance Improvement Custom Attributes Web UI WebSocket Scalability Artificial Intelligence MLOps (Machine Learning Operations) Database Management Very Large Databases (VLDB) Deployment Project Chatbot Generative Artificial Intelligence Cross-Functional Collaboration Design Leadership

Other Skills

•
Knowledge Transfer
•
Troubleshooting (Problem Solving)
•
Communication
•
Leadership
•
Teamwork
•
Problem Solving

Roles & Responsibilities

4+ years of hands-on experience with KORE.ai, SmartAssist, IVR technologies, Java, JavaScript, and Python
Strong background in conversational AI platforms and chatbot development
Experience with Node.js for chatbot backend technology
Bachelor’s degree in Computer Science or a related field

Requirements:

Design, develop, and implement scalable chatbot and voice bot solutions on the KORE.ai platform, using Java, Python, or Node.js, with data storage (JSON, Redis, MongoDB) and real-time Web Sockets
Architect and lead technical design discussions for chatbot and voicebot solutions, ensuring alignment with business requirements and enabling a build-once/deploy-multiple strategy across platforms
Troubleshoot and optimize the KORE.ai environment, ensuring high performance, reliability, and scalable bot solutions
Contribute to UI-front-end development using JavaScript frameworks such as Angular.js, React.js, or Vue.js

Simple Software Solutions Group, Inc

About Simple Software Solutions Group, Inc

Simple Solutions is a US based company and Microsoft Partner with a global presence that provides a broad range of software and IT services solutions to better help our clients manage their business. Our personalized service follows industry “best practices” and delivers cost effective and efficient solutions for our client’s business and IT needs.Simple Solutions has a broad portfolio of cloud and packaged software expertise with development and Integration services. We are also providers of custom and off-the-shelf software products to address specific business and IT challenges.Simple Solutions has a broad portfolio of cloud and packaged software expertise with development and Integration services. We are also providers of custom and off-the-shelf software products to address specific business and IT challenges.

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Job Title: KORE.ai Developer

Location: Remote

Job Function: Technology

Role: Developer

Position Overview:

We are seeking an experienced Developer proficient in KORE.ai to join our technology team. This role requires strong programming skills in Java, Python, or Node.js, alongside expertise in developing and deploying chatbots and voice bots. The ideal candidate will have a solid understanding of conversational AI, AI/NLP/ML technologies, and experience with scalable, high-availability platforms.

Key Responsibilities:

Chatbot and Voice bot Development:

Design, develop, and implement scalable chatbot and voice bot solutions using the KORE.ai platform.
Utilize Java, Python, or Node.js for backend development and server-side programming.
Create and manage data storage solutions with JSON, Redis, or MongoDB.
Develop real-time interactions using Web Sockets.

Technical Expertise:

Demonstrate expertise in building and maintaining high-availability, mission-critical platforms.
Apply knowledge of AI, NLP, and ML to enhance chatbot functionalities.
Leverage experience with web services, including REST and SOAP.
Utilize knowledge of Linux/Unix environments and cloud platforms (AWS, GCP, or Azure).

Architecture and Design:

Design and architect chatbot and voicebot solutions, ensuring alignment with business requirements.
Lead technical design sessions and collaborate with cross-functional teams, including developers, UX designers, data analysts, and product owners.
Implement a build-once/deploy-multiple strategy for bots across various platforms (chat, voice, agent assist).

Troubleshooting and Optimization:

Troubleshoot and resolve errors in the KORE.ai environment.
Optimize chatbot performance and ensure robust, scalable solutions.
Translate business requirements into effective bot dialog flows using KORE.ai's features.

UI and Front-End Development:

Contribute to UI-side development with technologies such as JavaScript, Angular.js, React.js, or Vue.js.

Required Skills and Experience:

Minimum 4 years of hands-on experience with KORE.ai, SmartAssist, IVR technologies, Java, JavaScript, and Python.
Strong background in conversational AI platforms and chatbot development.
Experience with Node.js for chatbot backend technology.
Proven ability to design and implement scalable solutions and troubleshoot complex issues.
Solid understanding of code documentation and handover processes.
Bachelor’s degree in Computer Science or a related field.

Desired Qualifications:

Exposure to Generative AI concepts and their application in conversational AI products.
Ability to lead technical design sessions and work effectively with cross-functional teams.
Kore.ai certification is "Nice to Have"

Responsibilities:

Develop and deploy advanced chatbot and voicebot solutions using KORE.ai.
Ensure high performance, reliability, and scalability of platforms.
Collaborate with various teams to design and implement effective conversational solutions.