Enrolment Specialist

Role: Enrolment Specialist

Location: Uzbekistan

Type: Contractor - remote

About QS

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

What inspires us?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

The role

The successful candidate will be a proven self-starter with the ability to work across multiple channels to support student enrolments to QS partner institutions. The role will focus on building the multi-channel strategy and execution for international student enrolments across Ukraine & Eastern Europe as we grow this new division of QS.

The role requires being equally comfortable working with students, parents, B2B partners, college counsellors, institutional partners and a wide range of QS team members. Most importantly, the successful candidate will believe in our mission of enabling motivated students to access the best education options around the world.

Role responsibilities

• Working directly with qualified students and parents to provide expert guidance and counselling support
• Supporting QS online or offline events in the region
• Proactively source, onboard, and train high school, language schools, college counsellors, and students.
• Work across our global team to provide best practices, training and destination specific knowledge
• Deliver in-person and online presentations for students, parents and counsellors
• Ensure terms of contracts are clearly defined and adhered to
• Work across teams to respond to program and school inquiries as well as requests from our school partners
• Maintain up-to-date records of program requirements, scholarships, and deadlines with the QS regional admission teams
• Any other duties aligned to the scope of the role

Key skills and experience

Demonstrated knowledge and experience

• Proven experience in sales and customer service within the international higher education space
• Expertise in institutions, admissions requirements, and visa processes for major study destinations (USA, Canada, UK, EU, Australia)
• Experience prospecting and qualifying student inquires using local knowledge
• Experience delivering high levels of customer service for students / families
• Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory

Technical skills and qualifications

• Working knowledge of spreadsheets, Microsoft Word, PowerPoint and Outlook
• Experience working with a CRM (Hubspot, Salesforce, etc.)
• Ability to work across cultures and languages
• Advanced English skills and fluency in Uzbek and Russian are a must

Behavioural competencies

• Strong presentation and public speaking skills
• Exceptional interpersonal, verbal and written communication skills
• Strong problem-solving skills with the ability to handle objections
• Ability to thrive in a collaborative environment
• Aptitude for prioritizing tasks with a high attention to detail to ensure information accuracy
• Strong organisation and project management skills
• Ability to understand critical issues and bring appropriate resolution to complex issues