Key Facts

Remote From:

Freelance

Expert & Leadership (>10 years)

English

Hard Skills

Go-to-Market Strategy Network Administration Customer Engagement New Business Development Cross-Functional Collaboration Cross-Selling Account Management Customer Retention Compliance Management Stakeholder Communications Competitive Intelligence Solution Architecture Business Expansion Software Project Management Product Benchmarking Process Improvement Customer Centricity

Other Skills

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Consulting
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Quality Assurance
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Decision Making
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Success Driven
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Collaboration
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Communication
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Adaptability
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Time Management
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Proactivity
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Strategic Thinking
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Fluent in Japanese (native or business proficiency) with strong English communication for global client engagement
Experience in client solutions or consulting delivery, including expert network management and translating client objectives into research/advisory solutions
Proven ability to manage end-to-end client engagements across cross-regional teams with a customer-centric, results-driven approach
Experience with strategic revenue growth activities, including renewals, upselling and cross-selling, and cross-regional collaboration

Requirements:

Manage end-to-end expert engagement delivery by matching clients with top-tier experts across regions (China, SEA, Japan, Korea, India, EMEA, Americas) and ensure timely, compliant delivery of insights
Provide direct consulting support to global corporate clients, including competitive analysis, industry benchmarking, Japan/Korea go-to-market strategy, and translating objectives into actionable research and advisory solutions
Lead renewal discussions and proactively re-engage dormant accounts to maximize activation and retention, while identifying upsell/cross-sell opportunities
Develop new client relationships in Japan/Korea seeking international expert insights and collaborate with cross-regional Strategic Client Solutions teams to deliver seamless, globally integrated service

Job description

Role Overview

We are seeking a proactive and strategic Client Solutions professional to drive growth and deepen client relationships across the Japan and Korea market. In this role, you will be responsible for managing end-to-end expert engagement delivery, providing high-value consulting insights, and expanding our footprint with both local and global clients. You will collaborate closely with cross-regional teams to ensure exceptional service and contribute directly to revenue growth and client retention. This position is ideal for someone who thrives in a dynamic, international environment and is passionate about delivering tangible business impact.

Key Responsibilities

1. Expert Network & Client Engagement Management

Manage the end-to-end process of matching clients with top-tier industry experts across China, SEA, Japan, Korea, India,EMEA and Americas.
Exercise informed judgment to grow key client accounts through strategic expert recommendations and consultation support.
Ensure high-quality, timely, and compliant delivery of expert insights to meet client research and strategic needs.

2. Consulting Service Delivery

Provide direct consulting support to global corporate clients, including competitive analysis, industry benchmarking, Japan /Korea go-to-market strategy, and other strategic projects.
Translate client objectives into clear research and advisory solutions, delivering actionable insights.

3. Client Retention & Revenue Expansion

Lead renewal discussions and proactively engage dormant accounts to maximize client activation and retention.
Identify upsell and cross-sell opportunities within existing accounts to deepen partnerships and drive revenue growth.

4. Business Development & Cross-Regional Collaboration

Develop new client relationships within Japan/Korea seeking international expert insights.
Collaborate with Strategic Client Solutions teams across regions to deliver seamless, globally integrated service.
Enhance client stickiness through exceptional service and tailored engagement strategies.

5. Strategic Initiatives & Adaptability

Contribute to innovative projects and process improvements in line with company transformation goals.
Maintain a client-centric, results-driven approach while adapting swiftly to evolving business needs and market dynamics.