Remote Customer Service Rep - Training Products

Customer Service Representative

Workign hours: 10am - 6:30pm EST

Lion is an award winning, high growth company that manufactures and sells innovative fire and safety training products to a global customer base. Lion is devoted to utilizing smart technology to develop life-saving products and has offices in nine countries.

The Role:

The Customer Service Representative (CSR) supports customers using our digital and live fire training products. Job specific training will be provided, however the ideal candidate will have excellent communication and organization skills. This role is responsible for delivering timely, accurate, and professional assistance while ensuring a positive customer experience. The CSR serves as the primary point of contact for product inquiries, technical troubleshooting, account support, and order related questions.

Our products are used by firefighters, large corporations, and various other industry professionals involved with fire safety training. We are looking for a candidate with a positive attitude and excellent customer service skills to support our customers. Customer satisfaction is our priority!


What You'll Do:

• Answer calls and respond promptly to emails to effectively handle customer inquiries.
• Document customer interactions in our CRM
• Provide technical support to resolve product problems.
• Provide customers with product and service information.
• Performs other duties as assigned or required by the position.

What' You'll Need:

• Previous customer service experience
• Excellent listening, organization & problem-solving skills
• Ensure that all customer problems are resolved in a timely and satisfactory manner
• Salesforce experience preferred
• Oracle experience preferred
• Works well in a team environment
• High School diploma or equivalent

Physical Requirements:

• Hearing and vision required to be within normal ranges with or without correction. 
• Must be able to communicate effectively.

Mental Requirements:

• Displays ambitious, positive attitude.
• Interpersonal skills to build relationships with all levels of the organization.
• Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast changing environment. 
• Strong communication skills (verbal and written).