Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication
•
Planning
•
Detail Oriented
•
Problem Solving
•
Scheduling

Roles & Responsibilities

Strong technical background with hands-on experience in scripting (SQL, shell, Python), data analysis, and automation
Proven ability to plan and manage complex operational processes and coordinate cross-functional teams (Development, QA, Product) and external stakeholders
Experience providing technical oversight, inputs, and effective communication to internal and external stakeholders
Detail-oriented with the ability to work across diverse teams and drive execution while mitigating risk

Requirements:

Operations Leadership Execution: take full ownership of complex operational processes from planning to execution and serve as the central point of contact for internal (Development, QA, Product) and external stakeholders
Automation Scripting: develop, maintain, and enhance tools and scripts using SQL, shell, and Python to automate data checks, environment configurations, and other manual steps within runbooks
Documentation Maintenance: own and maintain all process documentation, including runbooks, playscripts, and timeline templates, ensuring they are accurate and up-to-date
Monitoring, Data Analysis, and Continuous Improvement: monitor operational runs in real-time, troubleshoot issues, perform data analysis, generate reports, and drive continuous improvements through retrospectives and automation

Job description

About GetInsured

What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), childcare, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transform health care service delivery as we know it.

We are looking for BizOps Engineer to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance.

About The Role - As a BizOps Engineer, you will be a pivotal member of our team, owning the end-to-end management and execution of critical operational processes. This hands-on role combines deep technical expertise with process management and cross-functional coordination. You will leverage your skills in scripting, data analysis, and automation to directly drive efficiency, mitigate risk, and ensure the flawless execution of our operations.

The ideal candidate will have the ability to play multiple roles including planning complex operational processes, managing cross-functional team, providing technical oversight and inputs, and communicating effectively to internal and external stakeholders. He / She must have a strong technical background, great attention to detail, and ability to work well with various teams.

Responsibilities -

Operations Leadership & Execution: Take full ownership of our complex operational processes, from initial planning and scheduling to final execution. Lead cross-functional coordination and serve as the central point of contact for internal (Development, QA, Product) and external stakeholders.

Automation & Scripting: Develop, maintain, and enhance tools and scripts using SQL, shell, and Python to automate data checks, environment configurations, and other manual steps within operational runbooks.

Documentation & Maintenance: Own and maintain all process documentation, including runbooks, playscripts, and timeline templates, ensuring they are accurate, up-to-date, and easy for the team to follow.

Monitoring & Support: Proactively monitor the execution of operational runs in real-time, troubleshoot issues as they arise, and provide technical support to internal and external teams.

Data Analysis & Reporting: Perform comprehensive data analysis and generate reports to evaluate process performance, identify bottlenecks, and inform strategic decisions for process improvement.

Develop tools and utilities to automate various aspects of our operational processes. These can range from simple data checks in SQL to significant Jenkins jobs and complex analysis & reporting tools.