Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Application Programming Interface (API) Zoho Office Suite Data Security Zoho Office Suite Engineering Documentation Custom Scripting Domain Controllers Sales Analysis Application Programming Interface (API) Employee Onboarding Functional Testing Daily Production Reports Custom Attributes Email Management

Other Skills

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Quality Assurance
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Troubleshooting (Problem Solving)
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Decision Making
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Mental Concentration
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Client Confidentiality
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Communication
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Plan Execution
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Prioritization
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Problem Solving

Roles & Responsibilities

Custom Zoho development using Zoho Creator (minimum 1 year experience)
Development and implementation of Zoho Books, Zoho Inventory, Zoho CRM, Zoho Projects, Zoho Desk, Zoho People, Zoho Recruit and Creator, SalesIQ; preferably Zoho One platform (minimum 1 year experience)
Fluent English; high level of confidentiality and ethics; strong planning, organization, and problem-solving skills
Proven experience providing technical support in Zoho ecosystem applications

Requirements:

Analyze, design, develop, test, and implement Zoho One applications
Design, develop, and maintain custom Zoho functions and workflows; automate business processes
Integrate Zoho applications with other Zoho apps and external systems
On-board and train users; provide ongoing support, documentation, and periodic reports

Burhani™ Managed IT Services

About Burhani™ Managed IT Services

Burhani - A Microsoft Gold Partner; is a global business technology services provider, 100% focussed on Microsoft Azure, Microsoft 365 & Microsoft Dynamics 365 cloud solutions. As a full spectrum technology services provider, we are passionate about helping organizations accelerate Digital Transformation through Integrated Cloud Technologies supported by Reliable, Responsive and Cost-effective Managed Services. Our depth of expertise in Infrastructure Modernisation, Intelligent Business Applications & Data Analytics delivers unparalleled potential for businesses to unleash innovation and thrive in the era of Digital Disruption. ================= Call : +971 4 266 0852 Email : sales@burhani.co Locations : Dubai, UAE | Toronto, Canada | Pune, India ================= Book Your Free 30-Minute IT Strategy Session : https://www.burhani.co/30-minute-strategy-session/

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

This is a remote position.

Roles and Responsibilities

Analyze, design, develop, test, and implement Zoho One applications
Develop custom APIs, methods, and functions as a software developer
Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho
Effectively utilize Zoho modules features to automate various business processes
Design, develop, and maintain custom Zoho functions and workflows; ensuring efficiency
Integrate Zoho applications with other Zoho applications
Review, proofread, and format all correspondence to ensure accuracy and completeness
On-board and train users in data entry, data security procedures, reporting requirements, and develop and update training materials and resources
Assist users in day-to-day questions or technical concerns
Work with the Zoho support team to resolve any reported issues. Track issues and provide periodic updates
Create custom tools and scripts to automate the manual business processes, within or outside of Zoho
Maintain daily, weekly and monthly reports

Requirements

Desired Candidate Profile

Custom Zoho development using Zoho Creator (Minimum 1 year experience)
Development and implementation of Zoho Books, Zoho Inventory, Zoho CRM, Zoho Projects , Zoho Desk, Zoho People , Zoho Recruit and Creator, SalesIQ, preferable Zoho One platform (Minimum 1 year experience)
Exceptional problem solving, organizational, and prioritization skills
Ability to work independently and as a member of a team, including coordinating with all levels of management and staff
Ability to plan and manage multiple tasks and projects with minimal supervision
Ability to maintain focus over an extended period
Capable of troubleshooting - find answers and solutions and utilize resources when needed
Detail-oriented and thorough in completing tasks
Understands the importance of safeguarding all critical data, information, and communication.

1.- Implementation, Administration and Configuration of Zoho One Ecosystem Applications.

2.- Support and Training to Users of the Zoho One Ecosystem.

3.- IT Support Level 1 to User PCs in relation to their use with Zoho, Emails, Domains, etc.

4.- Documentation of the evidence of Support and Digitization evidence documentation.

5.- Functionality tests and Quality Assurance in Developments.

6.- You will be in touch with clients so we require a high Customer Service level. You will assist our clients through chat, calls, meetings, or email with clients.

7.- Truly interested in Zoho and understanding how it can be implemented and used to improve business processes.

Requirements*

Proven experience providing Technical Support in Zoho Ecosystem Applications. You will be tested during the interview.
Fluent English.
A high degree of confidentiality and ethics, strong planning, highly organized, and decision-making skills, and problem-solving aptitude.
You will work under a confidentiality agreement.