IT Support Specialist L1

This is a remote position.

IT Support

Join a leading IT and MSP company known not only for its technical excellence but also for fostering a positive, team-oriented work environment. In this role, you'll be a key player delivering IT support across a wide range of systems, ensuring fast, reliable service for all users while helping businesses stay productive and connected every day.

What You'll Do:

• Provide IT support through voice and chat channels for both general users and VIPs.
  
• Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS).
  
• Manage Windows Servers and utilize ConnectWise or other ticketing systems.
  
• Handle user creation and termination, as well as application installations.
  
• Set up printers and resolve internet down issues.
  
• Configure and troubleshoot Office 365 and Office suite applications.
  
• Recover and restore files (both locally and in cloud-based systems).
  
• Respond to single user compromised email accounts.
  
• Set up drive mapping and access to network resources.
  
• Respond to and troubleshoot site-wide Wi-Fi and network outages.
  

Who You'll Work With:

Be an essential part of a collaborative IT support team within a company that values positive energy, accountability, and teamwork. You’ll partner closely with fellow technicians and clients, sharing knowledge, solving problems together, and ensuring every user receives fast, friendly, and dependable support.

Who We're Looking For:

• IT Support Experience: At least 2 years of hands-on experience in an IT support role.
  
• Troubleshooting Skills: Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems.
  
• Support & Communication: Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed. Experience using ticketing systems such as ConnectWise or similar tools is helpful.
  
• Attention to Detail: Careful and accurate when handling user access, drive mapping, system changes, and routine updates.
  
• Technical Foundation: Strong working knowledge of most of the following in a Windows environment: Active Directory, DNS, Windows Server administration, Office 365 and the Office suite, local and cloud file recovery, drive mapping, printer setup/configuration, diagnosing internet outages, basic networking and network troubleshooting, and supporting common end-user systems. You do not need expert-level depth in every single area, but you should be comfortable across the majority of them.
  
• Preferred (not required): Experience troubleshooting RDP login/connectivity issues, handling Office 365 security incidents or compromised email accounts, and QuickBooks-related troubleshooting.
  

Why Join Us?

• Impact: Be a critical part of keeping client systems up and running, supporting everything from day-to-day helpdesk requests to high-priority issues.
  
• Culture: Work in a company that cares deeply about creating a positive environment. Your energy, attitude, and collaboration matter just as much as your technical skills.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in IT support!

We are an equal opportunity employer and value diversity at our company.