Business Development Representative

This is a remote position.

The Business Development Representative is responsible for managing client relationships, providing exceptional customer service, and supporting sales initiatives. Success in this role is driven by the ability to build strong connections, identify growth opportunities, and maintain high levels of client satisfaction. This role requires a minimum of 5 years experience in high-performance sales and business development, with a demonstrated ability to proactively generate and close opportunities. Experience in using HubSpot is required.

Responsibilities:

• Contact and pursuit of both inbound and outbound leads to promote subscription to the Academy App
  
• Development of a strategic partner channel to sell the Academy App
  
• Outbound pursuit of new franchisee builders to join our Company
  
• Following up on all leads multiple times by phone and email to ensure conversion rates are optimised
  
• Be accountable for hitting targets and KPIs
  
• Be proactive in designing and executing new business activities to ensure you can exceed your KPIs
  
• Follow up and report on Builder engagement with all leads as assigned by the territory
  
• Research markets in each coverage area to prospect and cold call.
  
• Compiling all sales data and notes in the CRM and maintaining a consistent and healthy pipeline.
  
• Process and file customer account documentation associated with the sales process.
  
• Build and maintain a relationship with builders and clients
  
• Show initiative to constantly improve personal knowledge of all product lines.
  
• Communicates key information with all relevant stakeholders including both internal and external.
  
• Always maintain professional etiquette with internal and external stakeholders
  
• Constantly work to improve business strategies and collaborate across the business, whilst negotiating and winning new business or generating warm leads to pass off.
  
• Collaborate with internal teams to ensure smooth and successful client onboarding and implementation of our products/services.
  
• Other tasks as required from time to time.
  

Requirements

• Minimum of 5 years experience in high-performance sales and business development, with a demonstrated ability to proactively generate and close opportunities.
  
• Excellent communication skills, both verbal and written
  
• An effective use of all communication tools including video calls, softphone and email.
  
• Punctuality and professionalism in all client and team engagements.
  
• Strong interpersonal skills, with the ability to build rapport and establish long-term relationships with clients
  
• A strong proactive and results-oriented mindset, with the ability to drive sales initiatives and exceed targets
  
• Excellent organisational skills and attention to detail to effectively manage client relationships and sales activities
  
• Ability to work collaboratively in a team environment and coordinate efforts with cross-functional teams
  
• Strong problem-solving and negotiation skills
  
• Customer-centric approach and dedication to delivering exceptional service
  
• Bachelor’s Degree (+)
  
• Experience in various software including; HubSpot, Zoom, Microsoft Teams, Microsoft Office (Word, Excel, and PowerPoint)
  

Benefits

• 10 days annual leave credits
  
• 5 days of sick leave