JOB BRIEF

The System Administrator will collaborate with our IT team to support and strengthen GreenSlate's technical infrastructure, contributing to day-to-day operations while growing into more complex DevOps and cybersecurity responsibilities over time. The ideal candidate is curious and eager to develop hands-on experience at the intersection of cloud infrastructure, security, and automation - someone who takes ownership of their work, documents what they learn, and is excited to contribute to meaningful projects in a fast-moving, remote-first environment. 

This role is remote within Costa Rica.

WHO WE ARE

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.                                                                                                   

WHAT WE EXPECT FROM YOU

• Infrastructure & Systems
  • System Administration: Apply your foundational knowledge of enterprise Windows and Linux system administration to support servers, containers, and third-party solutions, following infrastructure-as-code principles and maintaining configuration consistency across environments.
  • DevOps Practices: Support the implementation of automated provisioning workflows and security hardening standards, and assist in the development of CI/CD pipelines that help improve how we build, secure, manage, and maintain company infrastructure.
  • Networking: Leverage your working knowledge of TCP/IP networking — including routing, switching, VLANs, and VPN tunneling — to deliver reliable, segmented network services that support both employee productivity and security posture.
• Cloud & Automation
  • AWS Operations: Support our AWS environment using and services including EC2, EKS, S3, IAM, Control Tower, and CloudWatch, with a focus on applying least-privilege access principles and maintaining compliance guardrails  using infrastructure-as-code tools (Terraform, CloudFormation) is a plus
• Scripting & Automation 
  • Write and maintain scripts in Python, Bash, or PowerShell to automate repetitive tasks, reduce manual toil, and improve operational efficiency across the team.
• Security Operations
  • Participate in security operations activities including vulnerability scanning, patch lifecycle management, log analysis, and response to escalations from our managed security provider, helping to maintain a strong security baseline across the environment.
• Compliance Awareness 
  • Support audit-readiness activities and follow established security runbooks, escalation procedures, and change management processes aligned with frameworks such as SOC 2 and NIST CSF.
• Team & Project Collaboration
  • Helpdesk Escalations: Receive and resolve ticket escalations from the helpdesk team, providing hands-on technical assistance with complex issues while documenting resolutions to build team knowledge and reduce repeat escalations.
  • Project Execution: Partner with the IT Manager to translate project plans into executable tasks — contributing to sprint planning, tracking work to completion, and applying agile or structured project methodologies appropriate to the initiative.
  • Cross-Functional Collaboration: Collaborate with Engineering, Finance, and People Operations to identify automation and process improvement opportunities, with an emphasis on reducing manual toil and improving auditability.
  • Documentation: Develop and maintain runbooks, standard operating procedures, and internal documentation that support operational consistency, faster incident response, and smoother onboarding for future team members.
  • Vendor Coordination: Identify, evaluate, and coordinate with external technology vendors and managed service providers, helping to assess security posture, SLA alignment, and fit with GreenSlate’s existing toolchain.
  • Technology Awareness: Stay current on emerging technologies, threat trends, and DevOps best practices — proactively identifying opportunities to improve our infrastructure, automation capabilities, or security controls.

WHO YOU ARE

• Passionate, motivated, and ambitious about developing and implementing improvements to IT systems.
• Experienced leading team members in small to medium-sized technical projects.
• Excellent analytical skills, with strengths in process improvement.
• Proactive, forward-thinking, and solution-oriented. You can identify and define problems as well as develop and implement solutions.
• A self-starter who can manage multiple tasks and competing priorities efficiently.
• Crystal clear communicator, both written and oral, with the ability to translate highly technical concepts into non-technical language.
• The ability to document work, and create How-To and SOP documentation based on your work and your findings.

WHAT YOU CAN EXPECT FROM US

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits:  Benefits that go beyond the basics, including private medical and life insurance, psychological support, English program, wellness discounts and perks through the Holisticly platform.
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

SALARY RANGE:

$2500 to 2900/mo