Customer Relations Specialist

This is a remote position.

Facebook, Google, BBB, and more. Additionally, you will play a crucial role in ensuring customer satisfaction by checking on customers to confirm modem receipt and offer assistance with setup. A background in technical support and customer service is vital for success in this role, and it's important to note that this position is based in the United States.

Responsibilities:

-Monitor and respond to customer reviews on multiple platforms, addressing both positive and negative feedback promptly and professionally.

-Engage with customers on platforms such as Facebook, Google, and BBB to provide support, address concerns, and maintain a positive online presence.

-Check-in with customers to verify modem receipt and inquire if they require any assistance with setup or troubleshooting.

-Provide technical support, guidance, and assistance to customers, ensuring they have a seamless experience with our products.

-Collaborate with the technical support and customer service teams to address customer issues and improve overall customer satisfaction.

-Maintain detailed records of interactions and feedback received for analysis and reporting.

-Stay up-to-date with product knowledge, technical specifications, and company policies to effectively assist customers.

Qualifications:

-High school diploma or equivalent; Bachelor's degree is a plus.

-Prior experience in customer relations, technical support, or customer service is highly preferred.

-Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses.

-Strong problem-solving skills, with a focus on finding solutions to customer issues.

-Familiarity with CRM systems and online review platforms.

-A solid understanding of our products and the ability to guide customers through setup and troubleshooting.

Skills:

-Customer-centric mindset

-Empathy and active listening

-Technical aptitude

-Effective time management

-Attention to detail

Work Environment:

This is a US-based position with the flexibility to work remotely or in an office setting, depending on the company's policies.

Requirements

-High school diploma or equivalent; Bachelor's degree is a plus.

-Prior experience in customer relations, technical support, or customer service is highly preferred.

-Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses.

-Strong problem-solving skills, with a focus on finding solutions to customer issues.

-Familiarity with CRM systems and online review platforms.

-A solid understanding of our products and the ability to guide customers through setup and troubleshooting.

Benefits

Compensation and Benefits:

-Competitive salary

-Opportunities for career advancement

-Additional benefits and perks as per company policies