Key Facts

Remote From:

Full time

English

Hard Skills

Upselling Account Management ServiceNow Customer Relationship Management Cross-Functional Collaboration Product Knowledge Contract Management Customer Success Management Sales Strategy KPI Reporting Customer Centricity

Other Skills

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Communication
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Negotiation
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Teamwork
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Relationship Building
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Presentations
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Problem Solving

Roles & Responsibilities

Bachelor's degree in business, marketing, IT, or a related field
Several years of experience in account management, client relationship management, or sales
Strong knowledge of the ServiceNow platform and its functionalities
Excellent communication and presentation skills

Requirements:

Client Relationship Management: Build and maintain relationships with key ServiceNow clients, understand goals, and align solutions to their needs
Account Growth and Expansion: Identify opportunities to upsell and expand ServiceNow usage; collaborate with sales to develop account strategies
Client Satisfaction and Success: Serve as the primary client contact, address issues, and conduct regular reviews to maximize value
Collaboration with Cross-functional Teams: Coordinate with sales, customer success, professional services, and technical teams to ensure delivery and support

Aelum Consulting - ServiceNow Premier Partner

About Aelum Consulting - ServiceNow Premier Partner

Aelum Consulting is a ServiceNow Premier Partner with over 7+ years of experience in providing end-to-end solutions around Process Consulting and ServiceNow Implementation. We are committed to entitling clients to reimagine and transform their business with ServiceNow.We put ServiceNow at the heart of your business as we believe this is where the difference is made. We help enterprises unlock their business potential via digitization and automation with ServiceNow.Our Major ServiceNow Capabilities are:ServiceNow ConsultationITSM Process ConsultationServiceNow ImplementationServiceNow UpgradeIT Service ManagementIT Business ManagementIT Operation ManagementCustomer Service ManagementIT Asset ManagementHR Service DeliveryApart from offering top-class ServiceNow Implementation Services, we provide RoadMapping to strategically guide our clients to take full advantage of ServiceNow capabilities. We do understand the challenges our clients have faced in their business operations. Therefore, our objective is to boost workforce productivity in organizations by implementing ServiceNow solutions that provide great experiences with intelligent workflows. We also provide post-implementation support by enabling our customers to continually measure and improve performance. Our team of ServiceNow experts carefully understand your business requirements and perform a detailed roadmapping to recommend the best-suited IT solution for your business objectives. Our goal is simple: help our customers deliver exceptional service through the power of ServiceNow. With over 40+ Global ServiceNow Implementations and still counting, Aelum Consulting is here to care about your business. Our Developers, Consultants, and Project Managers are here to skyrocket your business with the power of NowPlatform? Contact us today to get the support from more than 120 experts, who know ServiceNow like the back of their hands and are eager to guide you through its endless possibilities.

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

This is a remote position.

An Account Manager is responsible for managing and growing relationships with clients who use the ServiceNow platform for their IT service management and business process automation needs. The primary goal of the Account Manager is to ensure client satisfaction, drive adoption, and identify opportunities for expansion and upselling within the existing client base.

The responsibilities of a ServiceNow Account Manager includes:

Client Relationship Management: Build and maintain strong relationships with key clients who are using the ServiceNow platform. Understand their business goals, challenges, and objectives, and identify opportunities to align the ServiceNow solution with their needs.
Account Growth and Expansion: Identify opportunities to expand the usage of the ServiceNow platform within the client organization. Upsell additional products, modules, or services to drive revenue growth. Collaborate with the sales team to develop account strategies and execute on them.
Client Satisfaction and Success: Act as the primary point of contact for clients, ensuring their satisfaction with the ServiceNow platform and services. Proactively address any issues or concerns and work towards their resolution. Regularly conduct client meetings to review performance, address questions, and provide insights on how to maximize the value of ServiceNow.
Product Knowledge and Expertise: Develop a deep understanding of the ServiceNow platform, its capabilities, and industry best practices. Stay up-to-date with new features, releases, and enhancements. Provide guidance and consultation to clients on how to leverage the platform effectively to meet their business objectives.
Collaboration with Cross-functional Teams: Work closely with other teams within the organization, such as sales, customer success, and professional services, to ensure seamless delivery and support for clients. Collaborate with the technical teams to address technical issues, provide solutions, and drive continuous improvement.
Contract Management: Manage contract renewals, negotiations, and pricing discussions with clients. Ensure timely renewals and accurate contract documentation. Work closely with legal and finance teams to ensure compliance with contractual obligations.
Reporting and Analytics: Track and report on key performance indicators, such as client satisfaction, usage metrics, and revenue growth. Use data and analytics to identify trends, patterns, and areas for improvement. Provide regular reports and updates to internal stakeholders and clients.

Job Location - Noida/Jaipur/Hyderabad with hybrid model

Requirements

Qualifications for a ServiceNow Account Manager typically include:

Bachelor's degree in business, marketing, IT, or a related field.
Several years of experience in account management, client relationship management, or sales.
Strong knowledge of the ServiceNow platform and its functionalities.
Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
Proven track record in managing and growing client accounts.
Strong problem-solving and negotiation skills.
Ability to work in a fast-paced, dynamic environment.
Customer-focused mindset and dedication to client success.
Experience in the IT service management or enterprise software industry is preferred.