Pre-Sales & Implementation Consultant

This is a remote position.

QSTRAT is a global supply chain SaaS company under the Embrace umbrella, helping manufacturers and distributors in Aerospace, Medical Devices, Automotive, and High-Tech industries streamline sourcing, quoting, and supplier management.

This is a high-impact, high-visibility role, where you'll work directly with some of the world's leading manufacturers and distributors, with a direct hand in shaping both customer success and our product roadmap.

Role Overview

We are seeking a highly motivated, analytically strong Pre-Sales & Implementation Consultant to be the technical and strategic voice for QSTRAT throughout the entire customer lifecycle — from the first discovery call to go-live and beyond.

This role is ideal for someone who thrives in both the energy of closing deals and the satisfaction of delivering exceptional implementations. You'll blend pre-sales consulting, solution configuration, hands-on training, and cross-functional collaboration to drive customer success and company growth.

Key Responsibilities

Pre-Sales:

You'll be the technical voice in the room, translating complex supply chain challenges into compelling solution narratives:

• Deliver customized product demonstrations tailored to prospect-specific pain points, in partnership with sales and technical teams
  
• Lead discovery sessions to uncover business requirements and map them to QSTRAT capabilities
  
• Articulate QSTRAT's differentiators against competitive solutions and industry alternatives
  
• Build and maintain demo environments and proof-of-concept configurations
  
• Create RFP/RFI responses in collaboration with the sales team
  
• Address prospect and customer queries with clear proof points that enable us to win deals
  

Implementation & Solution Consulting

You'll own the customer journey from signed contract to go-live and long-term loyalty:

• Deliver end-to-end implementation consulting and functional training for new and existing customers
  
• Configure solutions to meet customer business requirements and guide adoption to accelerate time-to-value
  
• Provide hands-on end-user configuration and training to ensure effective system utilization
  
• Own project timelines, milestones, and stakeholder communication to deliver on-time, on-budget implementations
  
• Act as the customer's trusted advisor, proactively identifying risks and recommending solutions to ensure long-term platform adoption and ROI
  
• Serve as the primary point of contact post-sale through go-live and beyond
  
• Manage implementation projects across multiple concurrent customers
  
• Document customer configurations and maintain internal knowledge base
  

Continuous Improvement & Cross-Functional Collaboration

• Contribute to the development and maintenance of implementation methodologies, training materials, and product documentation
  
• Collaborate closely with Product Management, Development, Training, Sales, Marketing, and Customer Success teams to drive product enhancements and improve customer satisfaction
  
• Analyze data to support customer insights, reporting needs, and internal initiatives
  
• Champion process improvements that reduce time-to-value for customers and scale our implementation practice
  

Requirements

• Bachelor's degree in Business Administration, Computer Science / Software Engineering, Supply Chain, or related field
  
• 3–5+ years delivering end-to-end software implementation and/or pre-sales solution consulting for enterprise or SaaS applications
  
• Domain knowledge in supply chain, manufacturing, procurement, or distribution
  
• Experience configuring and implementing SaaS, ERP, or CRM systems
  
• Experience with Adobe Designer is a plus
  
• Demonstrated ability to lead functional training and hands-on end-user configuration for successful system adoption
  
• Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders
  
• Proficiency in data analysis using Excel or BI tools to support customer reporting and insights
  
• Excellent analytical, troubleshooting, and problem-solving skills with the ability to diagnose and resolve complex implementation challenges
  

Preferred Qualifications

• Strong understanding of translating customer business requirements into effective system configurations and workflows
  
• Experience applying standard project management practices, including managing timelines, milestones, dependencies, and progress reporting
  
• Experience supporting technical pre-sales activities, including solution demonstrations, requirements discovery, and customer-facing presentations
  
• Proven experience collaborating cross-functionally with Product Management, Development, Sales, Marketing, Training, and Customer Success teams
  
• Ability to identify opportunities for process improvement, increased efficiency, and enhanced customer outcomes across implementations
  

Benefits

• Competitive salary commensurate with experience.
  
• Opportunities for career advancement and professional development.
  
• Experience collaborating with a diverse, global team within a remote work setting.
  
• ​Comprehensive Health Benefits to support your wellbeing and peace of mind.
  
• Employer contributions to your RRSP