Network Engineer Associate

NexGen Data Systems is seeking a Network Engineer Associate to support network infrastructure operations with focus on configuration management, monitoring, system integration, and ticket resolution under guidance of Referral and Senior Engineers across DHA enterprise. The scope of this project is to provide LAN/WLAN network sustainment and operations services to the MHS MTFs and related activities, including DHA headquarters and training locations, inside the continental United States. This includes functions such as network performance measurement and monitoring, assistance with network design and development, network measurement. It also includes customer service in the form of trouble tracking and troubleshooting, at the Tier 2 and Tier 3 level, for escalated trouble tickets and maintenance and sparing support. 

Roles & Responsibilities:

• Plan, install, and support hardware and software upgrades under senior guidance
• Implement network configuration changes per approved standards and change control
• Monitor network performance and respond to anomalies using monitoring tools
• Support system integration activities and coordinate with application support teams
• Manage ITSM ticket queues and resolve customer issues within SLA timeframes
• Conduct monthly trend analysis and ticket query reporting
• Support change request assessments and ensure 24-hour turnaround
• Assist with network inventory management and NMS compliance (98.5% accuracy)
• Coordinate with Network Specialists on daily operations and troubleshooting
• Create and update technical documentation and work instructions
• Participate in testing and validation of network changes
• Provide customer communication and technical support coordination

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desired/Required Skills:

• Active Department of Defense Secret level security clearance required.
• DoD Approved 8570 / 8140 OS and Cybersecurity certifications required. 
• Bachelor's degree in technical discipline and 3 years OR Technical/Vocational certification and 5 years
• 4-5 years’ relevant technical experience.
• Proficient in normal networking protocols: TCP/IP, HTTP/HTTPS, DNS, DHCP, SNMP
• Working knowledge of Cisco IOS and network device configuration
• Understanding of 802.1d/q/w, 802.3, 802.11, and communication standards
• Experience with SolarWinds, monitoring tools, and network management platforms
• Basic network security: firewall rules, VPN concepts, IDS awareness
• Cable testing, OTDR, and network diagnostic tools
• Ethernet, Fast Ethernet, Gigabit Ethernet familiarity
• Windows, Active Directory, basic UNIX/Linux skills
• ServiceNow or similar ITSM platforms
• Routed/switched LAN environment operations

About the Company:

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.

Benefits:

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.