Learning and Development Specialist

The Learning and Development Specialist role is the primary Sales Training point of contact and system administrator for Highspot. The position owns day-to-day platform administration, learning build and maintenance, content governance, user support, reporting and insights, and video production workflows using Synthesia or similar AI platforms. The role ensures sales training content is accurate, discoverable, and consistently adopted by the field, while providing leadership with clear measurement of learning engagement and enablement effectiveness.

• Experience administering Highspot and extensive use of AI, especially creating AI training videos, are critical. Familiarity with Salesforce and Learning Management Systems is preferred.

Essential Functions

Sales Training Platform Administration

• Serve as the primary Sales Training administrator for our Sales Enablement platform, Highspot, including user provisioning, permissions, groups, access governance, and platform configuration.
• Own the platform structure for Sales Training, including taxonomy, tagging standards, naming conventions, and content organization.
• Maintain platform health through routine audits, archiving, duplication cleanup, and content lifecycle management.
• Provide Tier 1 support to platform users, troubleshooting access and usage issues, and creating job aids and quick guides.
• Stay current with Highspot releases and capabilities, recommending and implementing improvements that increase adoption and ease of use.

Learning Build, Course Operations, and Program Support

• Build and maintain courses, learning paths, assignments, assessments, and reinforcement activities in the Sales Enablement platform.
• Manage enrollment rules, prerequisites, deadlines, completion requirements, and learner communications as needed.
• Partner with the Sales Training team, sales leaders, and functional leaders to translate learning needs into effective training experiences.
• Provide operational support for training launches and major rollouts, ensuring content is live, accurate, and organized.

Content Publishing, Governance, and Maintenance

• Publish and maintain Sales Training content within the enablement platform, ensuring it is current, on-brand, and aligned with internal standards.
• Manage content version control and retirement of outdated materials, coordinating reviews and approvals with stakeholders.
• Establish and enforce governance processes for Sales Training content, including review cadence and required metadata.
• Collaborate with Marketing and other content owners to align messaging and reuse approved assets appropriately.

Reporting, Analytics, and Insights

• Produce recurring reporting on adoption, usage, completion, engagement, and content performance.
• Build dashboards and stakeholder-ready summaries that highlight trends, gaps, and recommended actions.
• Maintain data quality through consistent tagging, user structures, and reporting standards.
• Partner with sales leaders and Sales Performance Coaches to identify development opportunities and inform learning priorities.

Video Production and Content Creation Using Synthesia

• Own the workflow for creating training and enablement videos using Synthesia, or similar AI platforms, including templates, branding, scripting support, review cycles, and publishing.
• Produce videos to support onboarding, product knowledge, process training, talk tracks, and just-in-time enablement.
• Maintain videos over time, updating assets as programs, products, or processes change.
• Ensure video assets are embedded and deployed in the correct enablement platform locations and learning paths.

• 2 to 5 years of experience administering Highspot or a comparable sales enablement platform, with Highspot strongly preferred.
• Demonstrated experience building learning experiences, including courses and structured learning paths.
• Hands-on experience creating training videos, Synthesia or similar AI strongly preferred.
• Strong analytical skills with experience producing reports and turning platform data into insights.
• Strong technical aptitude and troubleshooting capability across digital platforms.
• Excellent organization, project management, and attention to detail.
• Strong communication skills and service mindset, comfortable supporting a distributed sales team.
• Advanced proficiency in Microsoft Office.

Preferred Qualifications

• Experience with Salesforce reporting, dashboards, and enablement workflows.
• Experience with LMS platforms (Tovuti, Litmos, or comparable).
• Experience building content governance models at scale (taxonomy, tagging, lifecycle).

Physical and Work Environment Requirements

• Remote work environment, ability to sit and work at a computer for extended periods, and ability to attend virtual meetings as required.

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