Patient Access Supervisor

The Patient Access Supervisor oversees daily front-end revenue cycle operations to ensure accurate eligibility verification, referral and authorization processing, and timely patient financial communication. This role provides day-to-day guidance to staff, supports workflow efficiency, assists with resolving operational or patient issues, and escalates complex matters to the Patient Access Manager. The Supervisor promotes service excellence, ensures compliance with regulatory and confidentiality requirements, and supports the consistent delivery of a positive patient experience. 

Team Leadership and Staff Development

· Provide day-to-day guidance, coaching, and support to patient access staff

· Assist in training new team members and reinforcing established procedures

· Provide input on employee performance and development to management

· Communicate updates, expectations, and policy changes to staff

· Assist in implementing policies, procedures, and workflow improvements and provide feedback for process enhancements

Operational Oversight and Workflow Coordination

· Supervise daily patient access operations, including eligibility verification, referral and authorization management, and patient collections and patient billing questions.

· Support staff in completing insurance verification, referrals, and pre-authorizations; assist staff with complex cases

· Assist in monitoring performance metrics, help resolve routine workflow issues, and escalate patient complaints or complex challenges to the Manager

· Collaborate with other departments to include providers, operations, billing, coding, and collections to identify and resolve issues impacting eligibility and patient balances

· Ensure staff maintain compliance with healthcare regulations and adhere to confidentiality and accuracy standards

· Approve timecards and manage scheduling for staff

Patient Experience and Issue Resolution

· Assist in addressing patient complaints and escalate issues as appropriate

· Support accurate, timely eligibility verification and financial clearance to ensure a positive patient experience

· Maintain compliance with HIPAA, CMS, and other regulatory requirements while ensuring data accuracy and confidentiality

Required:

· A High School Diploma or equivalent

· Minimum 3 years supervisory experience of more than 5 people

· Minimum of 3 years’ experience in healthcare

· Proficient in Microsoft Excel and Microsoft Office

· Excellent communication and interpersonal abilities for interacting with patients, staff, and healthcare professionals

· Proficiency with healthcare IT systems, including Electronic Medical Records (EMR) and scheduling software

· Strong knowledge of healthcare regulations, insurance billing practices, and revenue cycle management

· Analytical skills to monitor performance data and drive improvements

· Ability to effectively navigate patient concerns with professionalism and empathy

· Strong organizational and multitasking abilities in a fast-paced environment

· Legal authorization to work in the United States without sponsorship now or in the future

· Ability to successfully pass a background investigation / pre-employment screening

Preferred

· Practice front desk experience preferred

· Experience with California IPAs