IT Support Engineer

General Description: 

Customer engineer for the company's managed services customers. Candidate will possess a broad technical knowledge of Windows based desktops and server and IP networking. Candidate will be experienced in providing system administration, troubleshooting of Windows based servers and desktops, and networking knowledge, along with excellent customer service and communication skills.

Primary Job Functions:

Provide Tier 2 support to end users. Provide troubleshooting and technical support remotely via phone, web based tools and email, as well as onsite visits to customer locations. Advise customers regarding the product's proper use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 3 support if necessary.

Required Skills:

·  Windows Desktop Support

o  Basic hardware and software troubleshooting

o  Competent in basic troubleshooting and setup of Microsoft Office

o  Virus / Spyware removal

·  Windows Server system administration (2008R2 and 2012R2 required,)

o  Exchange (Exchange 2010,2013, O365), maintenance, upgrades and troubleshooting

o  Backup administration

o  Strong knowledge of Active Directory in small to midsize network environments

· Reviewing application and security logs

· GPO troubleshooting and creation

·  VMware experience

·  Networking / Internet Protocols / Firewall / Router / Wireless access point configuration

o  Solid understanding of TCP/IP networking

o  Experience with SonicWall’s line of networking equipment is preferred

o  Cisco experience a plus

·  Strong written and verbal skills

·  Experience using a help desk ticketing system

·  Ability to handle clients professionally during all interactions with them.

Desired Skills:

·  Mac skills, especially in relation to connecting Apple products to a Windows based network.

·  Basic iOS and Android skills

Experience:

5+ years of system administration experience in a fast paced environment, or 3 years of experience with Microsoft certifications (MCP, MCSE)

Work Status:

Full time