Manager, Payroll

Position Summary:

The Manager, Payroll is an operations-focused leader responsible for managing the day-to-day payroll functions for 12,000+ employees across multiple locations and all 50 states. This role ensures accurate and timely payroll processing, maintains operational compliance, and leads a team of payroll professionals. The ideal candidate combines deep payroll expertise with strong leadership capabilities and business acumen to optimize processes, reduce costs, and support organizational growth.

Essential Functions and Job Responsibilities:

Team Leadership & Development

• Manage the payroll department, including analysts and specialists
• Conduct performance evaluations and career development planning
• Lead recruitment, hiring, and onboarding of payroll team members
• Manage cross-training programs to ensure coverage and continuity
• Foster a culture of accuracy, efficiency, and customer service excellence
• Partner with HR on employee relations matters within the payroll function

Payroll Operations Oversight

• Oversee bi-weekly multi-state payroll processing for 12,000+ employees
• Ensure accurate and timely payroll delivery
• Review and approve complex payroll scenarios, adjustments, and exceptions
• Manage payroll for acquisitions, mergers, and organizational restructuring
• Ensure seamless payroll processing during system transitions and upgrades
• Execute payroll strategy aligned with organizational objectives
• Drive continuous improvement initiatives to enhance efficiency and accuracy
• Report on department goals, KPIs, and performance metrics
• Present payroll insights and recommendations to senior leadership

Compliance & Risk Management

• Ensure adherence to all federal, state, and local payroll regulations and requirements
• Maintain Sarbanes-Oxley (SOX) compliance for all payroll processes and controls
• Coordinate internal and external payroll audits
• Implement and monitor internal controls and approval processes
• Ensure proper documentation and audit trails for all transactions
• Manage compliance testing and reporting requirements
• Develop and implement compliance policies and procedures
• Support response to payroll audits and regulatory inquiries
• Provide guidance on tax notices
• Ensure data security and privacy compliance for all payroll information
• Assess and mitigate payroll-related risks across the organization

Process Management & Improvement

• Communicate system changes, policy updates, and procedural modifications to team
• Optimize team workflows and productivity measures
• Develop and maintain standard operating procedures
• Monitor and report on department KPIs and performance metrics
• Support continuous improvement initiatives for operational efficiency
• Manage workflow distribution and capacity planning

Stakeholder Relations & Reporting

• Prepare management reports on payroll metrics, accuracy, and team performance
• Coordinate with HRIS, Benefits, and Finance teams on operational matters
• Handle escalated payroll issues and customer service concerns
• Support budget planning with operational forecasting and analysis
• Participate in cross-functional projects requiring operational payroll expertise
• Support M&A activities with payroll due diligence and integration planning

System Administration

• Oversee payroll system administration
• Coordinate with IT and HRIS on system maintenance, updates, and troubleshooting
• Manage system testing for updates and enhancements
• Ensure data integrity and system security protocols
• Support system implementation projects with operational expertise
• Completes assigned compliance training and other educational programs as required
• Maintains compliance with AdaptHealth’s Corporate Compliance Program and applicable company policies, procedures, and patient protocols

Others

• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Perform other related duties as assigned

Competency, Skills and Abilities:

Leadership Competencies

• Team development and performance management
• Operational planning and execution
• Strong analytical and problem-solving capabilities for complex issues
• Quality assurance and process improvement
• Stakeholder communication and relationship management
• Experience leading organizational and process transformation

Technical Competencies

• Comprehensive knowledge of payroll compliance requirements
• Deep understanding of payroll technology and HRIS integrations
• Advanced skills in payroll analytics and reporting
• Experience identifying and mitigating payroll-related risks
• Ability to lead complex, multi-phase initiatives
• Experience managing external service providers and contracts
• Proficient computer skills and advanced knowledge of Microsoft Office
• Solid ability to learn new technologies and understand flow of data through systems

Education and Experience Requirements:

• Bachelor’s degree in Accounting, Finance, Human Resources, or related field required
• 5+ years of progressive payroll experience, including management role
• Experience managing large-scale payroll operations (5,000+ employees)
• Experience with multi-state (35+) payroll processing, including California
• Experience with HRIS systems required; familiarity with enterprise payroll platforms (Workday, Paylocity, or similar) preferred
• Experience with payroll system implementations and process redesign preferred
• Experience in home healthcare payroll complexities preferred
• Certified Payroll Professional (CPP) required
• Knowledge of global payroll a plus

Physical Demands and Work Environment:

• Full-time exempt position; standard business hours with flexibility for project demands and peak payroll periods
• Remote position; office space may be available
• On-call availability during critical payroll processing periods
• Occasional travel for training, conferences, or multi-location coordination
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Mental ability to lead others and drive change in a fast-paced work environment
• May be exposed to angry or irate customers
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy
• Maintains compliance with Personal Identifiable Information (PII), Financial Information (DDI), and Electronic Protected Health Information (ePHI) guidelines