Implementation Project Manager

Most job postings are the same (and can be pretty boring, right?!). That's why we want to start out by telling you what's in it for you:

• We have an amazing platform that maximizes revenue for thousands of healthcare organizations across the country!
• We embrace diversity in a serious way! We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
• We celebrate and promote career growth and advancement.
• We have an awesome on-demand learning program.
• We do fun stuff like remote Cooking Classes, Yoga Sessions & Mixology Classes because we like to have fun!
• We have an awesome benefits package with Medical, Dental & Vision Coverage & 401K (with company match).
• We have an unlimited vacation policy - that's right, take vacation when you want and come back to work refreshed!
• We have cool Peer Nominated Awards & Recognition because we like to celebrate our employees!

SUMMARY  

The Implementation Project Manager is responsible for end to end Project Management that aligns internal and external 

stakeholders to meet agreed upon milestones, adhere to the critical path, and identifies and mitigates risks. Additional 

responsibilities include communicating clearly and concisely with our customers and internal personnel and ensuring

that all work is completed on time. This individual will act as a liaison between customers and MDaudit during the 

onboarding phase of the customer life cycle. This position performs kick off and training of new and existing customers 

to ensure a successful virtual implementation. 

The Implementation Project Manager position requires up to 15% travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to

• Actively manage multiple, simultaneous customer implementation projects, adhering the critical path requirements 
• Train and mentor customer users on the proper setup and usage of the products
• Perform virtual go-live training for super users and end users
• Manage internal and external resources and stakeholders to maintain project momentum
• Perform project management functions such as leading regular status meetings, identifying and mitigating risks, recording and resolving issues, and communicating with management regarding progress 
• Provide post Go Live support to customers by responding to inquiries and resolving issues 
• Participate in the design and implementation of internal team structures and processes 
• Provide input into training curriculum and other documentation including (e-learning, User Guides, Help files, 
• Training guides, Release notes) for customers and internal staff
• Provide sales support as needed

REQUIRED SKILLS

• Demonstrated success in project management
• Strong organizational skills
• Exceptional interpersonal and customer service skills
• Ability to influence stakeholders and lead project team members
• Ability to employ sound judgment in order to prioritize needs and tasks
• Demonstrated verbal and written communication skills
• Ability to concurrently manage multiple, complex projects with high quality results
• Strong physician billing and/or billing compliance experience

APPLICATION/SPECIALIZED KNOWLEDGE

• Demonstrated ability to integrate business and operational processes with technical solutions
• Ability to transfer specialized compliance auditing and workflow knowledge to current business needs
• Hands-on experience with compliance, coding and auditing, practice management or clinical technology systems
• A solid understanding of healthcare information systems and practice management or clinical technology systems
• Proficiency in Microsoft Office

EDUCATION and/or EXPERIENCE

• at least 4 years project management experience
• at least 4 years’ experience in a healthcare setting with general healthcare industry knowledge, physician and/or hospital billing compliance experience preferred 
• 3 years leading end user training on software systems
• Four-year college degree or equivalent related work experience

MENTAL/PHYSICAL DEMANDS

• Utilizes significant level of mental Concentration to effectively execute extremely complex tasks.
• Physical Activity: Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Work Conditions: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)