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Resident Engineer

Roles & Responsibilities

  • Bachelor’s degree in Electrical Engineering, Information Systems, Computer Science, or related field or equivalent experience
  • At least 10 years of IP/MPLS-focused, customer-facing post-sale experience (or equivalent consulting systems engineer/technical marketing engineer) in telecom, government, or military environments
  • Detailed understanding of IP/MPLS technology and network implementation in a Service Provider environment, including EVPN-MPLS and SR-MPLS (SRv6)
  • Hands-on experience configuring Nokia SR OS IP routing portfolio and familiarity with competitor IP/MPLS products (Cisco/Juniper/Arista), with relevant certifications (SRA/NRSII; CCIE-SP/JNCIP-SP) being beneficial

Requirements:

  • Serve as on-site technical prime/SME in IP/MPLS, engaging customers, presenting viable technical solutions, and leading design discussions on Nokia’s behalf
  • Produce detailed network configurations and Migration/Method of Procedure (MOP) documents based on predefined designs; assist with design and training documentation and other customer-facing materials
  • Lead PoCs, demos, tests, and live migrations; provide first-level support for configuration questions and operate test equipment (IXIA/Spirent) for L2/L3 scenarios
  • Collaborate with customers and cross-functional teams (CSAs, product support, RD, regional teams, pre-sales) to deliver projects, maintain relationships, and facilitate Nokia product ticket resolution

Job description

Description

** This position is contingent upon contract award. **


The Resident Engineer (RE) position is a post-sales role that is customer facing, representing Nokia Federal Solutions (NFS) to government customers. The RE role will support customer testing and ongoing operations and perform Proof of Concepts (PoCs)/demos. We are looking for an RE, who has extensive hands-on experience in IP/MPLS, with configuration knowledge of the Nokia IP routing portfolio.

  • Need to be able to work independently, and as a team member, and be responsible for acting as the technical lead when dealing with customers.
  • Need to be energetic, results-oriented, and a self-starter.
  • Knowledge sharing with customer on operational and troubleshooting of Nokia’s router solutions.
  • Lead design discussions with the customer on NFS's behalf and consult with CSAs for design validations.
  • Engage in the day-to-day activities of the customer as related to Nokia products and services.
  • Produce and deliver product configuration based on pre-defined network designs.
  • Produce detailed Network Migration Services (Method of Procedure [MOP]) to support our customer's requirements.
  • Act as on-site technical prime/Subject Matter Expert (SME) in IP/MPLS, be able to engage customers, present viable technical solutions, and articulate their value to our customers.
  • Act as on-site technical prime for validating/supporting automated service creations and report generation tools.
  • Assist with design documentation, training documentation, and various customer-facing documents.
  • This includes the ability to conduct knowledge sharing with the customer.
  • Work closely with customers to test, design, and plan for network deployments and live migrations of customer traffic on IP/MPLS equipment.
  • Familiarity/ability to operate test equipment i.e. IXIA/Spirent for L2 and L3 scenarios.
  • Design service for/upgrade/configure Nokia's IP/MPLS products.
  • Develop and maintain strong relationships with customer's technical teams.
  • Develop and maintain in-depth technical and marketing knowledge of key Nokia IP product lines. 
  • Work directly with end customers and in a consultative manner with product support teams, regional customer support teams, the R&D organization, and pre-sales (Customer Solutions Architect [CSA]) teams to deliver projects
  • Contribute to the creation of customer network evolution plans, and actively position our technology strategy, solutions, and products to address customer needs.
  • Facilitate Nokia product ticket resolution created by customer by working with Nokia’s Technical Support organization.  
  • Address complex technical risks (e.g. product roadmap availability) with mitigation plans and solutions which generate solid business impact.
  • Work with customers on Proof of Concepts (PoCs), trials, demos etc. and provide first-level support in event of configuration questions.
  • Travel: This position will require travel, 10% to 20% of the time.


Requirements
  • Bachelor’s degree in Electrical Engineering, Information Systems, Computer Science, or related field or equivalent experience.
  • At least 10 years’ experience in an IP/MPLS focused customer facing post-sale role (or consulting systems engineer, technical marketing engineer etc.) role in telecom industry, government, or equivalent military experience.
  • Detailed understanding of IP/MPLS technology and network implementation in a Service Provider (SP) environment
  • Knowledge and experience of configuring EVPN, specifically EVPN-MPLS
  • Knowledge and experience of configuring Segment Routing (SR), specifically SR-MPLS and ideally SRv6
  • Hands-on knowledge of Nokia IP routing portfolio (SR OS) i.e. ability to configure/troubleshoot the equipment, including relevant certification (SRA/NRSII)
  • Hands-on knowledge of competitor’s IP/MPLS routing products i.e. ability to configure/troubleshoot the equipment (Cisco/Juniper/Arista), including relevant certification (CCIE-SP, JNCIP-SP) would be beneficial
  • Secret level security clearance, or the ability to obtain one.
  • Excellent written and verbal communication skills.


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