Senior Operations Manager

This is a remote position.

• Achieved 140% portfolio returns in 2024
  
• $523M+ in collective managed assets across 100+ high-net-worth clients
  
• 87% client renewal rate, reflecting the effectiveness of our services
  

• Own day-to-day operations while aligning execution with company growth and revenue goals.
  
• Act as a strategic partner to the COO and Founder, driving priorities, tracking KPIs, and ensuring follow-through on key initiatives.
  
• Oversee the full client lifecycle (contracts, billing, renewals, records) ensuring accuracy and revenue integrity.
  
• Build, document, and optimize SOPs, workflows, and internal systems to improve efficiency and scalability.
  
• Analyze operational data to identify trends, risks, and improvement opportunities.
  
• Lead cross-functional coordination to ensure seamless delivery of programs and services.
  
• Provide high-level, solutions-oriented client communication aligned with company standards.
  
• Support launches, special projects, and operational logistics for company initiatives.
  

Revenue & Client Lifecycle Integrity

• Maintain 100% accurate and up-to-date client records within the first 45 days and ongoing thereafter.
  
• Collect 100% of outstanding payments before their due date.
  
• Track 100% of client renewals and follow up exactly 30 days prior.
  
• Ensure all contracts are sent with 100% accuracy.
  

Executive-Level Communication

• Uphold a high standard of clear, professional, and solutions-oriented communication with clients and vendors.
  
• Represent the company with confidence, empathy, and attention to detail across all written and verbal interactions.
  
• Ensure all external communication reflects the brand’s professionalism and operational excellence.
  

• Maintain centralized, audit-ready systems across documents, dashboards, and shared workspaces.
  
• Ensure leadership has immediate access to accurate and actionable operational data.
  
• Uphold documentation standards that drive clarity, continuity, and scalability.
  

Requirements

• 3+ years supporting founders, executives, or senior operators in startups, finance, or high-performance teams
  
• Experience in Operations, Chief of Staff, or similar operational roles
  
• Exceptional written and verbal communication skills
  
• Native or bilingual English proficiency (clarity is essential)
  
• Highly organized with strong prioritization skills in fast-paced environments
  
• Strategic problem-solver with a continuous improvement mindset
  
• Tech-savvy; proficient in tools such as Notion, Airtable, Motion, PandaDoc, Calendly, Stripe, Slack, GHL, Handshake, Dov, and Kindly
  

• Precision & Detail Orientation – Exceptional accuracy in contracts, timelines, documentation, and financial terms. 
  
• Systems Thinking – Designs structured, scalable processes that reduce friction and increase efficiency.
  
• Sound Judgment – Makes context-aware decisions and knows when to escalate versus resolve independently. 
  
• Proactive Ownership – Anticipates needs, takes initiative, and consistently brings solutions.
  
• Professional Communication – Clear, concise, and confident across all internal and external interactions.
  
• Integrity & Reliability – Operates with discretion, consistency, and accountability in autonomous environments.
  
• Adaptability & Emotional Intelligence – Navigates dynamic environments with professionalism and client awareness.
  
• Growth Mindset – Open to feedback and motivated to evolve into increasing levels of responsibility and leadership.
  

Benefits

• Salary: $2500 - $3700 / Monthly 
  
• 100% Remote from anywhere in LATAM