ServiceNow Architect

This is a remote position.

Key Responsibilities

Client Engagement & Requirements

• Lead discovery workshops, stakeholder interviews, and process deep-dives.
  

• Document business requirements, process flows, technical specs, and user stories.
  

• Translate functional needs into clear, actionable ServiceNow technical requirements.
  

Solution Architecture

• Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI.
  

• Develop workflow logic, data models, integration patterns, and system architecture.
  

• Ensure alignment with ServiceNow best practices and performance guardrails.
  

Project Leadership & Delivery

• Lead multiple concurrent ServiceNow implementations end-to-end.
  

• Partner with offshore/India-based teams to communicate requirements and provide technical governance.
  

• Oversee sprint planning, backlog refinement, estimates, and delivery timelines.
  

Governance & Quality Assurance

• Establish architectural standards and reusable solution patterns.
  

• Conduct design reviews, code reviews, and solution validation.
  

• Drive risk mitigation and troubleshoot complex platform issues.
  

Stakeholder Management

• Act as a trusted technical advisor to business and IT leaders.
  

• Present roadmaps, designs, and technical recommendations confidently.
  

• Collaborate effectively with C-level leaders, process owners, and global teams.
  

Qualifications

Required

• ServiceNow Certified System Administrator (CSA).
  

• One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).
  

• 5+ years designing and implementing enterprise-level ServiceNow solutions.
  

• Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models.
  

• Proven experience leading workshops and offshore/global delivery teams.
  

Nice to Have

• Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU.
  

• Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops.
  

• Familiarity with CSDM and CMDB for HR, Legal, and CSM.